DirecciónOperations Director - GroupM Nexus
GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSix&Partners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business.
Discover more at www.groupm.com.
GroupM Nexus
GroupM Nexus is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers.
Discover more about GroupM Nexus at https://www.groupm.com/groupmnexus
Role Overview
As the Operations Lead, you will play a critical role in driving operational excellence and efficiency within GroupM Nexus Latin America. Reporting directly to the GroupM Nexus CEO, you will be responsible for overseeing and optimizing operational processes, fostering collaboration across teams, and ensuring the successful delivery of projects and campaigns. The ideal candidate will be a strategic thinker with a strong background in operations management, client-centric approach, and agile methodologies knowledge.
While leading this organizational transformation you will need to ensure:
- Articulate a clear and compelling vision for operational excellence that directly benefits our clients and agencies within GroupM Nexus Latin America.
- Streamline access to the Nexus Value Proposal for agencies and markets, empowering them to effectively communicate our value proposition to their clients and partners.
- Integrate resources into their respective Nexus areas efficiently, fostering a seamless and client-centric experience across all touchpoints.
- Identify and appoint Operations leaders for the different clusters and client teams as required.
- Proactively identify opportunities for collaboration and investment that directly enhance client satisfaction and drive business growth.
- Maintain or elevate Vantage service scores during the transformation phase, reflecting our commitment to delivering exceptional service and value to clients.
- Exceed financial goals while prioritizing client and agency satisfaction and actively seeking feedback to continuously improve our offerings.
- Engage actively in local and regional operations committees to gain insights into client needs and preferences, ultimately maximizing the impact of the Nexus Value Proposal.
- Ensure seamless integration and presentation of the Nexus Value Proposal with a client-centric approach in all client interactions, pitches, and engagements, demonstrating our unwavering commitment to their success.
Responsibilities
- Lead the operational strategy for GroupM Nexus Latin America, driving efficiency, and effectiveness across all functions.
- Coordinate activation teams to ensure seamless execution of projects and campaigns, prioritizing a client-centric approach.
- Foster a culture of collaboration and teamwork across all departments and teams, promoting a One Nexus approach.
- Utilize agile methodologies knowledge to optimize operational processes and adapt to changing client needs and market dynamics.
- Collaborate with market and investment teams to identify initiatives that achieve company net sales and profitability goals.
- Provide leadership and guidance to the operations team, setting clear goals and expectations, and driving accountability.
- Partner closely with the Solutions Lead and Data and Tech to deliver growth and innovation for GroupM Nexus Latin America.
- Ensure compliance with all relevant laws and regulations and implement risk management strategies as needed.
- Continuously evaluate the competitive landscape and market trends, adjusting the operational strategy accordingly.
- Actively contribute to the GroupM Nexus SLT strategy and key initiatives, driving operational excellence and supporting company-wide goals.
Requirements /
Skills & Experience
- Proven track record of driving operational excellence and efficiency within a fast-paced environment.
- Strong leadership skills with the ability to build and manage high-performing teams.
- Client-centric approach with a focus on delivering exceptional service and value to clients.
- Agile methodologies knowledge with experience in applying agile principles to optimize operational processes.
- Experience working within other holding companies or agency environments is preferred.
- Background in media planning or related disciplines is advantageous.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
- Fluency in English and Spanish; proficiency in Portuguese is a plus.
- Flexibility to travel within Latin America as needed.
- A proven track record in leading organizational change and successfully navigating changing business requirements whilst implementing change.
- Demonstrable competency in strategic planning and business development.
- Excellent public speaking skills and a track record of pro-actively contributing thought leadership in relevant industry forums.
- Considerable experience of leadership roles within a global organization.
Join us at GroupM Nexus and play a key role in driving operational excellence and delivering growth for our clients and teams in Latin America. If you're passionate about driving results and making a meaningful impact, we want to hear from you! Apply now with your resume and cover letter outlining your relevant experience and why you're the ideal candidate for this position.
