DirecciónMolex is seeking a dynamic and proactive Manager for our Customer Service team that will support our Global Sales and Marketing Division. The position will organize staff and manage the Supervisors of the Customer Service Representative teams and ensure the teams and team members are providing industry-leading Customer Service.
Our Team
At Molex, we not only employ some of the most talented people from all over the world, we work to help cultivate tomorrow's breakthroughs. From our corporate headquarters in Lisle, IL to manufacturing floors around the world, the Molex team is dedicated to helping further the limits of technology.
What You Will Do
Serve as an escalation point for critical customer issues, concerns and account management. Maximize productivity of the Customer Service function while maintaining quality of response to Molex’s customers. Engage directly with customers, Molex Sales team members and other resources as needed to resolve issues in support of customer satisfaction and company growth
Who You Are (Basic Qualifications)
- Support all active Supervisors in support of their respective Team members at Lisle location
- Willing to travel within the America’s region in support of value added engagements (15%)
- Provide strategic leadership for the efficient and productive linkage between sales planning, customer forecasting of Molex and customers.
- Direct recruiting and development of human resources to support Molex’s Customer Service organization.
- Ability to make decisions and prioritize activities with a balanced focus on sales and operational issues.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.
Struer, North Denmark Region | Virum, Capital Region of Denmark
