Manager Learning And Development

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Knowledge Management

Management Level

Manager

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop Learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

General Purpose (of the position):

Coordinate through project management techniques, all the the activities required for a successful design, production and deployment of training initiatives

Functions and responsibilities:

General

• Identify the processes within L&D suitable for simplification and/or automation to  increase process efficiency and improve user experience.
• Maintain, measure, analyze and report  the  KPIs related to LPs operations to secure time, cost, scope, quality and client experience; and provide Leadership team with insights for decision making.
• Manage, monitor and control the budget and expenses for all LP programs and initiatives assigned.

Lead Producer:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

• Working along L&D Strategists to understand the user's needs and define the best strategy to address them, as well as change management activities and maintenance of the learning portafolio.
• Utilizing instructional design (including design thinking) and project management methodologies (both agile and waterfall) for live/virtual learning solutions;
• Demonstrating an understanding of regulatory environments including, MX CPE and other technical certifications and it’s requirements and c add compliance standards, and how they apply to virtual and digital delivery formats;
• Defining, negotiating, documenting, controlling and reporting single or  multiple buckets of budget and expenses, following up and communicating with stakeholders to ensure the application of the rules and procedures established by the L&D PMO and Finance
• Building relationships with stakeholders and consulting on L&D products and services;
• Advising on when and how to use live and/or virtual in order to meet specific business outcomes;
• Leveraging technology to support on demand and live virtual instructor-led training;
• Consulting with project teams on technology platform recommendations to achieve learning objectives and within program budget, time frame and other constraints;
• Adapting learning management system functionality to enhance the learner experience;
• Establishing networks and managing project teams to accomplish implementation, enrollment and/or reporting of agreed plan/program information;
• Utilizing both external and internal resources across multiple functional groups;
• Demonstrating knowledge in the five core processes of project management methodologies (initiation, planning, execution, monitoring/ control and closing), including skills for understanding user’s needs, scoping and creating project plans, driving milestones, managing to budget, communicating status and escalating risk throughout.
• Driving course development and delivering project plans through to completion; managing, coordinating and measuring team performance and activities completion through all L&D Chain Value system.
• Possessing the ability to simultaneously guide and oversee the implementation of multiple programs;
• Working with key business sponsors and across L&D and other IFS functional teams to deliver a quality learning experience;
• Managing multiple priorities and proactively troubleshooting and problem solving on a real-time basis, escalating as appropriate;
• Leveraging presentation and communication skills to effectively work with clients, other stakeholders and other team members;
• Delivering learning solutions with a focus on customer service and quality in order to enhance the learner experience;
• Developing and coaching staff and team members;
• Improving process and technologies to drive efficiencies and to provide a quality learner experience;
• Applying adult learning theory and instructional design to lead and/or contribute to the development of learning solutions that meet client needs; and,
• Possessing knowledge of Accessibility standards for inclusion standard

​Demonstrating an extensive-level abilities and/or a proven record of success managing in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

• Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
• Using agile project management techniques (including sprint planning, backlog management and sprint review);
• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
• Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
• Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

Academic background:

• Desirable  bachelor degree in Administrative, Engineering or IT careers

• Desirable a Project Management related certification as CAMP, Scrum, Lean Six Sigma, Design Thinking,  Agile or PMP

Qualifications & Skills:  

• Medium to high knowledge of Microsoft office
• Desirable knowledge on Microsoft Project and and/or Visio
• Desirable experience in data analysis and executive communication at C Suite or director’s level
• Experience with Google Suite

Work experience and knowledge:

• General understanding of overall Project Management knowledge areas: Integration, scoping, scheduling, costs, quality, resources management, communications, risks, procurement and stakeholders

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date