Manager Sales Development

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our  and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Insurance Acquisition Manager will be responsible for driving continuous growth across all sales channels including outbound, cross-sell, and face-to-face campaigns for all Insurance products; the incumbent to this role will focus on defining strategies to achieve expected goals for each product and channel, make sure acquisition quality is part of every sale to accomplish regulatory requirements and revenue expectations. Role includes defining daily, weekly and monthly strategies, produce necessary reports and details as well as prepare information for senior management sessions.  In addition, role requires close contact with different teams and insurance company contacts to align training, weekly activities to promote products, increase daily goals, increase conversion levels, align communication plans and relevant product messages to make sure a 360-business strategy is applied.

Responsibilities:

·         Lead the sales channels to deliver acquisition volume (external and internal insurance policies) and quality targets (product mix and premium mix)

·         Team management and daily follow up on sales and strategy implementation to assure monthly & yearly goals.

·         Define channels strategy and ongoing transformation to continue to gain traffic of prospects to drive scale / relevance of these channels (identify, propose and deploy initiatives to improve performance channel via technological capabilities, process improvement, training, performance management, incentive scheme, scripting, etc.)

·         Manage acquisition budget, maximize investments based on profitability and looking for continuous efficiencies.

·         Vendor management, price negotiation and assure continuous performance review.

·         Maintain sales quality to reduce policy cancellation.

·         Ensure full compliance with local & internal regulatory requirements across all channels.

·         Assure revenue goals, profitability by channel & product.

·         Constant monitoring and analysis of sales metrics, update plan & identify risks & opportunities.

Minimum Qualifications

·         5+ years proven experience leading sales teams.

·         Analytical skills and strategic thinking

·         Proven experience in developing, setting up and implementing strategies through telemarketing, Face to Face and other sales channels.

·         Ability to work across matrix structure and identify key decision makers; inspire, influence, work with partners.

·         Excellent relationship management and negotiation skills

·         Fluent English and Spanish and superb presentation skills

·         Fast, independent learner

·         Agile, flexible and proactive

·         Customer awareness and service focus

·         Ability to manage and drive multiple projects.

Preferred Qualifications

·         Knowledge of the Insurance business preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.