DirecciónReq ID: 276764
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mulesoft Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Mulesoft SupportAnalyst
Job Description:
As the API Integration Support Analyst, you are responsible for
- Take ownership of reported issues through to resolution - including troubleshooting,internalcommunication,andprovidingfeedbackonaregular basis.
- Toassistwithotherteamsintroubleshootingintegrationsinvolvingthird-party APIs and implementation of other products.
- Position involves a role responsible for the support and administration of MuleSoft CloudHub Anypoint Platform.
- The administrator must possess a broad range of analytical/technical skills and Experience.
- Participateinactivitiessuchasproductionmonitoring,Breakfixresolution including bridge calls, problem solving, gap analysis and configuration resolutions,Communicationofdelays,meetingswithdevelopment,vendor supportanddocumentation,monitorjobs,emails,alertsandcreatereports based on activities.
- Identify automation opportunities, reduce manual activities, document support activities,andpartnerwithdevelopmentteamonprojectandenhancementwork.
- Notify,escalate onsupportfailure,manage incident andproblemtickets.
- Support production implementations and post- change validations.
- Support of existing production applications including monitoring and break fix resolution.
- TransitionofprojectdeliverablestoproductionsupportModificationofexisting applications to resolve production issues Root cause analysis and preventative steps for repeated issues Resolve/ develop tactical solutions for reported problems.
- ExcellentEnglishoralandwrittencommunicationskills.
- WillingtoworkonRotationbasedshift/WeekendShift/On-CallSupport.
- Adhere & Maintain Response and Resolution within SLA.
Basic Qualification
- 5+ years of hands-on software developments/support/maintenance experience in Integration, Java, Messaging( JMS ), Kafka, Web API – SOAP, REST and authentication methods such as OAuth and SAML
- 3+ years of Experience performing Operations Support for Mission Critical, high performance Mulesoft integrations, most preferably on Mulesoft CloudHub.
Preferred Qualifications;
- Familiarity with Agile & DevOps (Azure and or any other).
- Working knowledge of CICD process using Azure Devops for deployment of Mulesoft APIs and awareness working with Azure Cloud ecosystem.
- Monitoring of APIs and Mule apps (both technology and process side, proactive monitoring)
- Experience with MuleSoft Anypoint Platform Components (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, File Connector, HTTP Connector, Web Service Consumer, For Each, Batch Component, Active MQ & VM Queue)
- Hands-On Knowledge of different data formats like (XML, JSON, Flat files etc.)
- Ability to debug using tools like SoapUI, Postman.
- Ensure quality, maintainability, reusability of automation and core components.
- Experience in hands-on maintenance and development of MuleSoft Integrations
- Partner with Technology Information Security and Risk teams to implement solutions that adhere to security policies.
- Good to have – ELK, Kibana Dashboard Creation/Maintenance, Report Extraction.
- Create and maintain solution documentation.
- Bachelor’s degree in business administration or Technical.
- Good to have MCD-Level 1 or Developer Associate Certification.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
