DirecciónAt Factorial we're looking for a Onboarding Specialist Team Lead on site for our Spanish Market to help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
(Kindly note this is not an HR Onboarding function , it is part of our sales process).
Ready to be part of the challenge?
The Role
- Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
- Manage a team of Onboarding Specialists to ensure high performance and achievement of targets.
- Monitor team performance metrics and take actions to address gaps and improvements.
- Implement new strategies and tactics to increase customer retention , satisfaction, and reduce onboarding duration.
- Motivate your team and give feedback constantly.
- Help create a fun, high-energy environment where people love coming to work.
- Maintain consistency in hitting duration and retention targets.
- Proven experience in B2B SaaS environment , and Team Lead experience , ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
- A proficient level of Spanish is required & professional English . We are international!
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Passionate about technology and customer service.
- Knowledge of the HR industry will be valuable.
We care about people and we also offer a lot of benefits for employees:
- High growth, multicultural and friendly environment
- Continuous training and learning based on your needs
- Healthy life with Gympass(Gyms, pools, outdoor classes) ️
- Save expenses with Cobee
- Language classes with Yolk Academy
- Get the most out of your salary with Payflow
And when at the office...
- Breakfast in the office and organic
- Nora and Apetit discounts sushi
- Free caffeine and theine ️
Is this you?! Come rock the world with us!
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.
We own it : We take responsibility for every project. We make decisions, not excuses.
- We learn and teach : We're dedicated to learning something new every day and, above all, share it.
- We partner : Every decision is a team decision. We trust each other.
- We grow fast : We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website !
