Operations Manager

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time. The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success. Business Coaches partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world. As a Business Coach, you will partner with DSP owners assigned to delivery stations. The Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. Key job responsibilities
On a daily basis, Business Coaches are responsible for:
• Supporting owners as they onboard to the program and prepare to launch.
• Assisting owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Participating in Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
• Identifying workflow inefficiencies and working to implement operational improvements at their designated Delivery Stations and to improve the individual DSP owner experience.
• Willingness to travel (20%). About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Partners) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible. We are open to hiring candidates to work out of one of the following locations: Tijuana, BCS, MEX- - 3+ years in Program Management or Project Manager.
- - Fluency in English (C1)
- - Completed Bachelor Degree- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Solid stakeholder management Skills