DirecciónWe are searching for a driven Operations Manager to join our high calibre team at TaskUs in Tijuana, B.C..
Growing your career as a Full Time Operations Manager is an incredible opportunity to develop competitive skills.
If you are strong in presentation, leadership and have the right personality for the job, then apply for the position of Operations Manager at TaskUs today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
So what does an Operations Manager really do? Think of yourself as a leader your department
Here at TaskUs we specialize on Customer Care, we are a ridiculously good company so we make sure our employees are top notch.
Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
A ridiculously good OM, needs to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels).
You must also coordinate with other departments, be able to solve problems and meat our goals.
You are also responsible for making sure that KPIs are being met consistently; to come up with ways to effectively make each employee reach their best potential. devise effective plans.
You need to be able to identify their strengths and weaknesses, to manage relationships better and develop people at the same time.
SO, what do you need to join the Operations Manager team?
We need someone who already has the skills, so you can add and multiply successes, someone who has at least two years of Manager related working experience on CALL CENTER or BPO, preferably specializing in customer experience operations and management.
We need someone who’s responsible and has a good track record of meeting and delivering targets.
Someone who can articulate him/herself well enough with others, like teammates and clients.
We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.
At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.
Protecting You from Fraud
TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
You will never be asked for payment information or banking information during the application or interview process.
We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
We have identified several clues to watch out for to help you identify and avoid recruiting scams:
TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com/Careers ). This is the only chat room where you will find our recruiters.
Benefits of working as a Operations Manager in Tijuana, B.C.:
● Company offers great benefits
● Opportunities to grow
● Competitive salary
