Public Relations - Account Supervisor

Now Hiring:

Account Supervisor.

The Account Supervisor (AS) is responsible for managing her/his project teams’ performance as it relates to client service and qualitycontrol. S/he will understand Edelman’s various Communications Marketing processes/approaches and capabilities, including publicengagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be ableto recommend appropriate tactics to clients and lead small teams on project implementation.

Qualifications.

Basic Qualifications:

At least four years of relevant experience in Communications Marketing and/or relatedfields as Supervisor, including research, advertising, management consulting, media orpublishing.

Preferred Qualifications:

*A bachelor’s degree in a relevant field from an accredited college or university.

*Proven ability to manage large projects and small teams on one or more sizable accounts.

* A comprehensive understanding of his/her clients’ businesses and their missions, as wellas their key stakeholders: consumers, employees, investors, regulators, media, vendors,partners and other businesses/organizations, etc., and will be able to impart thisknowledge to account team members.

* Excellent written and verbal communications skills and demonstrated ability to delegatetactical assignments and accurately judge and edit work of others.

* Familiar with best practice integrated Communications tactics and tools and will be able torecommend them to his/her clients.

Responsibilities and Expectations.

SKILLS (Client & Stakeholder Engagement, Business & Project Management, BusinessDevelopment and Talent Development/Leadership).

* Plays a major role in the research, planning and development of comprehensiveCommunications Marketing campaigns.

* Serves as daily client contact and as client lead when appropriate.

Oversees quality and operational performance of accounts, ensuring work quality anddeadline adherence.

* Helps set client program goals and manage against them

* Elevates problems to superiors and solicits counsel when needed and appropriately.

* Demonstrates proficiency in writing skills to craft internal and client correspondence,communications plans, press materials, new business proposals, etc.

* Demonstrates tactical proficiency in media relations, including creating and drivingoutreach plans, message development, management of events, growth of contact networkand effective pitching and training of spokespersons on speeches and presentations.

* Demonstrates practical and advanced understanding of visual communications, socialmedia and the digital landscape and how to incorporate into client programs.

Responsibilities and Expectations (cont’d).

*Generates original ideas for sustainable online community engagement, helps integratethem into plans and measures and evaluates them to ensure they contribute to clientgoals.

*Fosters relationships with third-party influencers and internal businesspartners.

*Plays a role in using research and analytics as a project performanceindicator.

*Knows and uses Edelman network resources to meet clientgoals.

*Builds network of industry clients and participates in relevant professional organizationsand networking activities that will grow Edelman brand recognition and ownreputation.

*Demonstrates understanding of core financial constructs including revenue, profitability,pricing structures, budgeting andforecasting.

*Records, submits and approves time, expenses and POs to the right project codes on atimelybasis.

*Assists with the development of accurate project budgets using the firm’s financialsystem.

*Effectively works within account budget parameters anddeadlines.

*Manages day-to-day client budget issues toresolution.

*Tracks and monitors project financials (e.g., budget vs. actual).

*Helps ensure teams follows Edelman’s financial policies andprocesses.

*Contributes to new business process, including identifying new businessopportunities.

*Participates in integrated teams to provide clients and prospects with the mostcompellingteam andproposal.

*Works with account leads to introduce existing clients to relevant and new Edelmancapabilities, including resources outside of group, to advance their businessgoals.

*Oversees junior staff’s work products to ensure quality andconsistency.

*Ensures performance expectations, career development plans and goals are set andreviewed annually during the formal performance review process for all direct reports.

Responsibilities and Expectations (cont’d).

SKILLS (Client & Stakeholder Engagement, Business & Project Management, BusinessDevelopment and Talent Development/Leadership) (cont’d)

*Provides ongoing constructive feedback and consistently holds staff accountable forperformance, compliance and ethical business conduct.

*Works with senior staff and HR, when needed, to address under-performance in a timelymanner.

*Helps mentor, coach and support team members and ensure staff are constantlydeveloping abilities through ELI and other training, including on-the-job training andmentoring.

*Sets achievable goals and tasks, delegates opportunities and provides resources for staffto meet goals; consistently measures and rewards goal achievement.

*Contributes to performance appraisals for peers, managers and directreports.

*Interviews and helps select Edelmanpersonnel.

*Leads by example; demonstrates proven strong workethic.

*Delegates effectively, setting clear expectations and deadlines and providing neededresources for project completion and monitoring progress.

*Manages down, across and up by working closely with staff and peers and by ensuringsenior team members meet approval deadlines and stay on track with deliverables.

*Motivates andcoachesteams to produce quality work and meet objectives.

*Sets and pursues challenging stretch goals for yourself and yourstaff .

*Contributes to the development of new capabilities and support the implementation ofthese capabilities.

*Shares Edelman’s intellectual property (e.g., Trust Barometer) with clients.

*Stays up to date with emerging technologies and trends and understand how theyintegrate into Communications Marketing programs.

*Commits to continuous learning and building technical and leadership skills throughtraining.

*Demonstrates behaviors consistent with Edelman’s values, Code of Ethics and BusinessConduct.

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

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