Quality Management Senior Manager

General Purpose (of the position):

Support Quality Management Area and Assurance Partners /Managers related to Acceptance and Continuance process; GAQ-I Coordination

RMA Responsibilities

• Oversight, at the regional level, of the Acceptance & Continuance system, for information quality and accuracy.   

• Review, research and accept/reject requests for new entity (client) records into the Acceptance & Continuance system providing the appropriate basis for the creation of client acceptance/continuance risk assessments.  

• Field inquiries and provide guidance for the assurance client service partners and managers related to risk management policies, procedures and technical applications including A&C.

• Field inquiries and provide guidance for the assurance client service partners and managers regarding which Engagement Acceptance Form (EAF) to utilize depending on the nature of the work to be performed by the assurance professional (e.g. AA EAF, TPA EAF, etc). 

• Monitor and review the region's engagement team's usage of A&C system for policy compliance and data integrity.  

• Manage data integrity projects to constantly improve the quality of the data retained in A&C.

• Manage research projects such as those needed to produce requested regulatory information matching PwC data with public filing information.

• Manage data production and analysis requests from regional leadership as needed for national initiatives such as partner portfolio reviews. 

• Identify needs/issues and provide input on Quality Management system enhancements, processes and policies to improve usability and quality of information 

• Support Firm and regulatory quality reviews 

• Implementation, at a regional level, of Firm wide system enhancements, risk management and compliance initiatives and strategies, including training/instruction of the engagement team users.

• Identify and keep risk management leadership (at both regional and national levels) apprised of potential practice matters impacting quality, compliance, or reputational risk

• Support National Assurance Risk Management when implementing new or updated engagement acceptance forms.

• Provide user acceptance testing for new and upgraded technologies. The RMAs are continually supporting the US RM Reporting Manager in the updates and testing of standard reports.

Quality Management Responsibilities:

• Review, Follow Up and cleanup of the Assurance and Risk Assurance  Partners and Staff profiles in the PCS/GAQ-I GAQR Program | Coordination System database

• Assignment of Assurance and Risk Assurance to the International Quality Reviews in order to comply with the accountability framework established by GAQ-I 

• Have constant contact with quality coordinators from other Territories, Market Team Leaders, RQMP and Assurance Leader during the whole process, in order to  meet the requirements

• Monitoring of the invites or nominations made in the database in order to define if the assignment to the reviews is adequate

• Keep track of the Mexico Assurance and Risk Assurance confirmed reviewers, including the dates of the review, Travel Expenses, etc

• Keep track of the confirmed international reviewers for the Mexico Reviews (ECR and QMR), and monitor their Travel Costs (Expected and Actual) against the expenses  budget assigned by GAQ-I

Create the WBS for charging the reviewers expenses (Airfare), in order to bill and receive Interterritorial invoices

Approve the reviewers in the PCS Database, Actual Costs in Mexico Reviewers Travel Request, as Home Firm, so the amount can be invoiced to the Host Territories

Approve inter-territory invoices through the FAP system, so then can be paid and then recovered from GAQ-I

Prepare the spreadsheet for getting approval from GAQ-I for issuing the related invoices

Update the Assurance RQMP and QMP distribution and Mapping, each time a need for an update arises, and communicate the updates to National Quality Management for their input into PPQR, Spark sites and other QM related databases

Monitor and update  of QRP designation database, to keep it up to date for Assurance Leaders and Engagement Leaders consultation

Support Quality Management and Assurance Leadership, providing the required information in A&C system, for  several reports and decision making 

Document the Acceptance and Continuance Processes in the QMS Database