Your Role and Responsibilities
Support day-to-day service delivery, ensuring compliance with operational metrics and quality standards. Utilize strong communication skills to effectively engage with external customers. Demonstrate flexibility to work in different shifts as required. Collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery. Contribute to transformation initiatives under the guidance of senior team members.Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Required Technical and Professional Expertise
Plan and manage operational capacity collaborating with CxO layer.
Minimum of 5 years in a Record to Report role.
C1 proficiency in English and native fluency in Spanish, both written and spoken.
Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
Excellent communication skills, problem-solving ability, a strong focus on delivering exceptional customer service.
Experience in placing Assets in Service, ADAF, construction Thue-Ups, Blackline Reconciliations, Ageing-106, Unitization.
A relevant degree or equivalent experience in customer service or a related field.
Preferred Technical and Professional Experience
Preferably supporting clients with US operations (B2C)
Other Relevant Job Details
For additional information about location requirements, please discuss with the recruiter following submission of your application.Introduction
Required to handle / understand complex transactions re Record to Report processes through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving collecting, processing and delivering relevant, timely and accurate information. Provides strategic, financial and operational feedback on how a business is performing, as well as develop and implement innovative process initiatives, deploy leading edge solutions which match our Client's tactical and strategic requirements. Professionals in this role have skills such as data extraction and collection, analysis, accounting, financial and management reports, understanding of key performance indicators, reconciliation of budgets, forecast, financial controls, and fixed assets, as well as business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client's core business processes. Plan and manage operational capacity collaborating with CxO layer.Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?