Risk Control & Compliance Policy Manager

The Risk Policy Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsibility covers managing portfolio risk policy for the aligned products, focusing on growing and maintaining healthy portfolios through line and various accounts maintenance programs such as limit increase/ decrease, accounts renewals/ closure, cross-selling between products
• Manage merchant policy for Cards product, focusing on strong merchant business through managed exposure and governing of merchant acquiring policy
• Manage 3rd party exposure and key money policy (as applicable), ensuring controllable exposure according to risk appetite
• Work together with counterparts from Business, Sales, Credit Operations, Decision Management, Operations & Technology to ensure correct policy implementation at an operational level
• Interact with regional counterparts for policy approval and adherence to Global/Regional Policy requirement
• Provide analytics at portfolio and segment levels for the purpose of monitoring, making policy adjustments, provide sound credit decisions with the ultimate goal of optimizing risk and rewards
• Work together with the Risk MIS team, in charge of Credit Risk Reporting and Portfolio Quality Review Reporting, as well as facilitating ad-hoc reporting as needed
• Responsible for reporting and accuracy of critical portfolio data returns to the Bank's key regulators
• Responsible for the regular validation as well as new development of the portfolio score & segmentation models through collaboration with regional and global risk analytics team
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in Statistics/Analytics/Decision Management will be desirable
• Highly ethical and with integrity
• Excellent verbal and written English communication skills
• Effective listening skills
• Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining autonomous views
• Able to work across levels in risk management and also with other operations and business teams
• Excellent Presentation skills – adept at presenting effectively to audiences of various sizes and adapting style as necessary
• Able to identify and influence key decision makers across various levels and functions within the organization
• Able to work in a rapidly changing external environment and support business in a highly competitive and challenging market

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsabilidades:

• Mantener / impulsar / mejorar / crear líneas base de desempeño para la efectividad de MCA, Eventos de Riesgo Operacional y Entorno de Riesgo y Control.
• Proponer nuevas ideas, técnicas o mejoras para el proceso BAU.
• Supervisar la calidad y monitorear que se cumplan nuestras pautas.
• Oportunidad de ser parte de los impulsores para fortalecer el desempeño del entorno de control de franquicias relacionado con MCA y Gestión de Riesgos.
• Liderar un equipo a cargo de completar todos los tipos de revisiones de calidad y control.
• Supervisar procedimientos de calidad y mantenerlos actualizados.
• Realizar análisis sobre resultados e informar según las revisiones completadas. Comunicar los resultados a los equipos operativos incluido el análisis de causa raíz sobre defectos.
• Ayudar con las solicitudes y tener intercambios con los examinadores de auditoría y cumplimiento.
• Analizar e identificar riesgos según la información suministrada al revisar o agregar nuevas revisiones.
• Actuar como consultor para el negocio en relación con las mejoras de procesos para revisiones de calidad.
• Asegurar que estén los controles adecuados implementados para todo el trabajo realizado.
• Impulsar acciones correctivas y desarrollar recomendaciones de acciones correctivas.
• Trabajar con múltiples equipos de sistemas y sistemas de información administrativa (Management information system, MIS) para asegurar que los datos estén disponibles para el análisis de resultados.
• Trabajar con los miembros del equipo de Control de Calidad de Operaciones ubicados en múltiples lugares.
• Ayudar a impulsar la consistencia entre las funciones de Operaciones de crédito a través de revisiones de calidad, revisiones de Control, Compliance, ICRM, Auditoría y Regulatorias.
• Cumplimiento Regulatorio y de políticas al producto.
• Gestión de Issues, Escalamientos y Comités.
• Cumplimiento de AML, KYC y Sanctions.
• Administración de EUC.
• Gestión de Iniciativas.

Calificaciones:

• Licenciatura en Contabilidad o carreras administrativas a fines.
• Centrado en la ejecución, evidencia de cumplimiento de objetivos desafiantes.
• Capacidad para construir relaciones de confianza con stakeholders internos y externos.
• Comunicación fluida oral y escrita en español e inglés avanzado
• Experiencia en riesgo y control

Habilidades:

• Adaptabilidad para cambios de procesos e innovación.
• Orientación detallada con habilidades analíticas y Microsoft Excel

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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