DirecciónAbout our client
Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.
By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.
With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry.
Job
Role :
- Be a part of a revolutionary change
- At our client, we’ve chosen to do something incredible.
- We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
- With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
- If you’re a forecaster and forward-thinker, you can make a huge impact, creating training strategies across all markets.
- But, here, your innovation will do more than just improving sales.
- You’re not persuading someone to savings account or try a new drinks brand.
Responsibilities:
- Responsible for SFP CSC audiences (Inbound, Outbound, Hypercare, Virtual Coaches, Leads Management).
- In charge of deploying the defined & designed content through the selected methodologies considering the efficiency & effectiveness measurements.
- Strongly support the channel owners by closely follow up on the business and operational KPIs of each audience, to detect and raise any training need and ensure as well its deployment & impact.
- Know & track your audiences. Understand the profile & learning journey of your audiences. They all will have different pain & gain points.
- Identify them & escalate them to the COD Team.
- Co-define KPI's. Work together with Knowledge Managers the traceable KPIs (effectiveness) that will be monitored during & after the deployment.
- Work together with channel owner to define business KPIs impacted through the trainings deployment.
- Know your subjects. Become an expert on the themes that your audiences should know.
- You should be able to act as a consultant or identify the source of the unknown information in a very short period of time.
- Coordinate the deployment. Depending on the content, the audience & the methodology ensure a flawless deployment. Align with the audience owner.
- Consider the 3rd party regulations.
- Validate the deployment. Work with the audiences' owners & 3rd party to develop a way to validate / evaluate that the knowledge is being well learned & applied.
- Participation Tracking. Should be able to track the training compliance of each member of the audiences & push to have it as expected.
- Guarantee there is a chance to fulfill them due to permitted absences. Periodically report to audiences' supervisors.
- Continuous Feedback. Provide continuous feedback to each audience as needed, as well as to their supervisor. Go back to COD staff members with on-time comments about the knowledge handled, as well as the deployment methodologies.
- Be able to give comments on efficiency & effectiveness KPI's of each training event.
- Collaborate in digitalizing audiences.
- With Community Manager role in FUSE/WCOA support the team on the audience's management ensuring each audience is well classified and has the correct LP according to the channel needs.
Requirements:
- Commercial background & knows how an FMCG works in the market
- Training abilities
- Knows how to build plans based on identified opportunities
- Can get results through others
- Training to audiences through others
- Measure deployed knowledge and impact on business KPIs
- Knowing about everything (deep understanding on audiences BAU)
- Tracking of 3rd party audiences
What We Offer:
- Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress.
- Join our client and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
