DirecciónOur technology drives global markets and helps professionals worldwide make decisions that matter. As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Whether solving for today's challenges or tomorrow's aspirations, you will work with the industry's brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career.
About the Role:
In this opportunity as Sr Endpoints engineer, Virtual Desktop - ETS, you will:
- Work together with the L1/L2 support team to promptly resolve any Virtual desktop issues reported by users, offering guidance and knowledge as necessary.
- Monitor the performance and overall health of the Virtual Desktop environment, proactively identifying potential problems and implementing necessary improvements.
- Control user access and permissions within the Virtual Desktop environment, ensuring compliance with company policies and maintaining security.
- Take part in the planning and execution of VDI projects, such as upgrades, migrations, and capacity planning.
- Implement and enforce security measures to safeguard the Virtual Desktop environment, including access controls, patch management, and endpoint security.
- Develop and maintain documentation regarding Citrix VDI configurations, procedures, and troubleshooting guidelines.
- Build, update, test, and deploy customized OS images for different Virtual desktop specifications.
- Configure subscriptions and network settings proficiently using Azure and other cloud technologies.
- Manage the configuration, maintenance, and troubleshooting of Cloud connectors.
- Implement improvements in Citrix to enhance services and address operational and security concerns.
- Stay up to date with industry trends and emerging technologies related to Virtual desktop technologies.
About You:
- Bachelor's degree in computer science or equivalent
- Minimum 4-6 years of experience working with Virtual Desktop technologies.
- Proven experience as Virtual desktop Support Engineer or similar role, preferably at the L3 level.
- Working knowledge of cloud platforms such as AWS and Azure as well as desktop virtualization products such as Citrix XenDesktop,, and Azure Virtual desktop
- Strong knowledge of Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling, and Remote Desktop Services.
- Proficiency in Scripting languages: Bash Shell & PowerShell.
- Experience in managing a VDI Estate via SCCM and Intune (Cloud)
- Experience with different operating systems, including Windows, Linux, and macOS, as well as the ability to configure, deploy, and manage virtual desktops on these platforms.
- Knowledge of networking concepts, including LAN/WAN, routing, switching, and protocols such as TCP/IP, DNS, and DHCP. Familiarity with network optimization
- Skills in monitoring and analyzing VDI performance metrics, identifying bottlenecks, and implementing optimizations to ensure a seamless user experience and efficient resource utilization.
- Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, as well as the capacity to work effectively with cross-functional teams.
- Relevant certifications such as Citrix Certified Associate or Professional, VMWare VCP, or Microsoft certifications are a plus.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-AC1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
