Storage (Nas And San) Associate Manager

We Are PepsiCo

Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In

PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Join PepsiCo, dare to transform.

The Opportunity

This role is part of Data Protection Org under Global Compute service and responsible for the delivery of effective infrastructure support globally (with a focus on Storage Technology) to address business goals and operational/availability requirements.  This role must provide oversight and governance to a large team of Managed Service Providers who provide the hands and feet support for PepsiCo's global Storage platform.

This person will play a key role in designing, implementing and maintaining Storage infrastructure for PepsiCo. This person will work very closely with Infrastructure Operations team and MSP's to streamline process, enhance efficiency and ensure reliability and scalability of our infrastructure. This person will identify automation and optimization opportunities and develop and implement the solutions to eliminate wastage and increase productivity.

Oversee ~20+ MSP contractors.  Oversees all Storage services globally -  24000+ servers and 14+PB (Petabytes of storage) and Storage management in Cloud (Azure storage).

Your Impact.

As Storage (NAS and SAN) Associate Manager your scope would consist of:

• Partner with Service Providers and key stakeholders to provide the required Storage support to meet business requirements and ensure appropriate availability of infrastructure services
• Partner with Service Providers service delivery teams to review service Levels, KPIs and metrics to ensure service levels are met through regular operational reviews
• Partner with PepsiCo and Partner Architects, Compute and Network Engineers and other stakeholders to assist in the design, communication and implementation of Strategies, Technology Roadmaps, Standards, Processes and Services
• Partner with Information Security Group to ensure security, audit, SOX and compliance requirements are met across infrastructure services
• Partner with Asset Management, Compute & Network Engineering teams to maintain database asset currency and track out of support equipment still in use across infrastructure services
• Partner with Asset Management, Capacity and Performance Management for Global IT Servers, Storage and Automation to assist in establishing a forecast model and anticipate demand across infrastructure services.
• Provide change governance and change ownership across infrastructure services by attending all relevant Change Approval Boards
• Perform financial forecasting; manage project and operational budgets.
• Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services.
• Make and influence technical and business decisions.
• Work closely with Supplier Relationship Team to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations
• Partner with Architecture and Engineering Leaders to establish criteria and execution that ensures proper transition from Engineering to Operational areas for project delivery and production support.
• Lead the triage of complex problems as needed to ensure restoration or quality of service and support critical incidents when required.
• Partner with Risk and Compliance to lead development and ownership of in scope Data Centre disaster recovery plans and ensure regular review of DR plans and tests.
• Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent Compute service delivery

Who Are We Looking For?  

Experience:

• 8+ years of related IT business work experience.

Mandatory Tech skills:

• Dell Storage portfolio for Block, File and Object Storage.

• Storage Automation.

• Scripting using PowerShell, Python.

• Azure NetApp Files (ANF).

• At least 5 years in technical subject matter expertise position.

• Operational experience in technical platforms (Cloud storage, Network attached storage, Block storage, Backup and Recovery, Server platforms a plus).

• Project delivery experience.

• Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex technology issues.

Mandatory non tech skills:

• Site Reliability Engineering (SRE).
• Agile practitioner (SAFe framework + Azure DevOps).
• ITIL – Configuration, Change, Incident, Problem and Asset Management Processes.
• Leadership and communication skills.
• Experience in CPG industry preferred.
• Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively.
• Ability to thrive in a fast paced and demanding work environment.
• Strong documentation skills and ability to explain complex technical concepts to non-technical personnel.
• Good collaboration and partnership skills to foster key relationships with other technology, application and business teams.
• Solid foundation in IT operational concepts and procedures.
• Requisite skills to influence others in order gain consensus and alignment for key deliverables that span multiple teams and organizations.
• Vendor management experience.

Differentiating Competencies:

• Automatization for Storage.
• Scripting skills to automate manual tasks.
• Strong leadership and communication skills.
• Partnership with Storage managed service providers.
• Works with external technology vendors to support project and transformation requirements as needed.
• Sector application support teams (heavily).
• Collaborates with other Compute and infrastructure technology support teams.
• Works with other data center leads.
• Creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer.
• Professional experience influencing internal and external stakeholders.
• Excellent written and verbal communication skills.
• Works with Capacity and Asset and Configuration Management teams.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.