Inside Sales Renewal Associate Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Associate Renewal Manager
Department & Team: Renewal Management LATAM
Reports to: Regional Director
Location: Mexico
Summary:
This position will work to enable execution on the Genesys mission, to power the world’s best customer experiences. The Associate Renewal Manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying Genesys best practices for recurring revenue management.
Key Responsibilities:

The Associate Renewal Manager is responsible to obtain Renewal Orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc.  This Customer/Partner-facing specialization focuses on renewing contracts by applying Genesys best practices for recurring revenue management.

Responsibilities / Job Duties

In this role, the primary responsibilities will include (but are not limited to):

• Meet quarterly and annual budgets and drive recurring revenue growth in region.
• Maintain a pulse on renewals in territory 150+ days in advance of expiration and through to closure.
• Accurately forecast recurring revenue/bookings in-quarter and in out quarters, both verbally to management and through regular systematic updates.
• Identify at-risk renewals (predictive churn/attrition) and orchestrate remediation plans to secure renewal.
• Secure Renewal Orders for customer contracts prior to expiration of the existing term.
• Manage renewals according to company KPIs.
• Identify, understand, and manage effects on recurring revenue across customers’ journey to migrate from one platform to another. 
• Educate customers on subscription value in close alignment with Customer Success Managers and Partner Success Managers.
• Ensure proper application of company governance, policies, and pricing practices are honored throughout the renewal negotiation.
• Ensure existing contract terms and conditions are documented in the renewal quote.  Demonstrate understanding of customer terms and leverage opportunities to maximize revenue accordingly.
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Demonstrate knowledge of company Customer Success values, commit to ongoing best-in-class performance, and deliver an exceptional customer experience.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.