Store Systems Engineer

La visión de IKEA es crear una mejor vida cotidiana para la mayoría de las personas. Hacemos esto al ofrecer una amplia gama de productos para el hogar bien diseñados, funcionales y a precios tan bajos que tantas personas como sea posible tengan acceso a los mismos. 

Estamos decididos a traer un poco de Suecia a México.

Job Description

This role supports Store IT systems, service requests and IT incidents incl. IT hardware 
equipment, application systems and operations. The role requires working closely with
store co-workers, super users, SO IT team and external IT vendors to ensure high 
availability, stability and security of IT system to support store activities and operations.

Qualifications

• Perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security.
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation.
• Perform Store IT support according to IT policies, standards and SOPs.
• Support IT audit, compliance and security reviews & assessments.
• Support implementation of local Store IT project activities within planned scope, schedule and budgets.
• Support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation.
• Support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis.
• Maintain inventory records of hardware, software license and support contracts.
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM).
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs.
• Support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence.
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation.
• Provide standby weekend & after office support if required or rostered.

Additional Information

Motivation:

• Passionate about IT solutions and trends in retail industry.
• Teamwork and Service oriented mind-set.
• Strong sense of achievement in driving IT operational support.

Knowledge:

• A diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role 
• Practical knowledge to support super users, system support and testing 
• Practical experience in IT support including Service Desk, System monitoring,
• Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database).
• Working knowledge of IT infrastructure, network and security technologies 
• (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:  

• Install and configure computer hardware, operating systems, servers, storage, 
• networks, printers and applications
• Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets.
• Resolve IT support issues and service requests in a structured and timely manner.
• Excellent team work and establish good working relationship with users and service providers.
• Customer service mind-set, self-starter, process improvement orientation.
• Able to work under time pressure with problem solving, priority driven and business focussed approach.
• A technical, logical thought process with good communication in English.