DirecciónEaton’s Corporate Sector division is currently seeking a Technical Writer Editor.
What you’ll do:
Job Summary A Technical Writer / editor at Eaton is responsible for creating insightful and engaging knowledge articles from complex technical information. The articles are intended to help Eaton customers understand and use the products, services, technology, or concepts offered by the company. The Technical Writer / editor works both independently and collaboratively as part of a team, but will always aim to write articles that are clear, concise, and effective for a wide range of readers.
Job Responsibilities
- Write, edit, and revise knowledge articles that are accurate, relevant, consistent, and user-friendly, following Eaton's style guide and best practices.
- Research, and interpret technical information from various sources, such as product specifications, user manuals, technical reports, engineering drawings, online forums, etc.
- Collaborate with subject matter experts, engineers, developers, designers, and other stakeholders to ensure the quality and accuracy of the content.
- Review and proofread content for grammar, spelling, punctuation, and readability.
- Incorporate feedback and suggestions from reviewers and customers to improve the content.
- Keep up to date with the latest developments and trends in the technical field and the industry.
- Drive self-service usage through the establishment of effective and accurate content (increased ratio of self-service as a % of total contacts)
- Drive employee efficiency through making technical information easily available (reduction in handled time)" #LI-DG2
Qualifications:
Education level required
•Engineering, computer science, or technical bachelor’s degree
Years and area of experience required
• Minimum 3-5 years’ experience in Technical Writing, technical support, software, or IT
* Technical and advanced English Proficiency Level required
Skills:
Technical knowledge
- Ability to clearly document key learnings into knowledgebase articles and references for internal and external consumption
- Communication skills
- Self-management skills
- Customer service skills
- Able to work well with people across multiple functions
- Organized, detail oriented and ability to manage multiple priorities
- Exceptional listening skills and self-motivation are essential
- Strong analytical and problem-solving skills
- Ability to make timely decisions when several alternatives are available"
Soft skills
- Drive for results
- Makes Decisions & Solves
Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
- Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
- Ability to prioritize multiple tasks
- Team player
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
