Workforce Systems Superuser Mx-Co-Ec

As a Workforce Systems Superuser in the Controlling function, you provide overall functional and training support to users for H&M’s workforce and time & attendance systems.  This includes working cross-functionally in troubleshooting, educating users, ensuring compliancy, and managing systems according to company and country standards.

This hybrid role reports into our Controlling Manager and is based out of Mexico City.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provides technical support to colleagues for H&M’s workforce and time & attendance platforms, including Workforce One and Synapps
• Acts as a subject matter expert and primary point of contact on all workforce and scheduling-related routines
• Consults with Business Tech, Payroll, and Human Resources to secure scheduling and safeguard that routines are set up according to company policies and regulatory requirements
• Remains informed of changes to company processes, policies, and procedures that have an impact on systems or colleague usage
• Maintains training and resources for end users on system functionality, troubleshooting, changes, and best practices regarding operational and scheduling requirements
• Administers proper configuration and data quality between systems to ensure optimal functionality, including researching discrepancies and performing regular audits for accuracy
• Collaborates with key business areas, such as Controlling, Stores, Area Teams, Payroll, and HR, to analyze scheduling practices in order to enhance efficiency & maximize results
• Analyze existing processes and workflows, identifying opportunities for system optimization and areas of improvement
• Generate regular reports on workforce and timekeeping metrics, providing valuable insights to management
• Participates in implementation of software updates and related new systems, including documentation, testing, training, and rollout
• Works with internal support functions and vendors to create & manage tickets related to software, integration, and timeclock issues
• Manages Synapps platform and function plan data in collaboration with Area Controllers to support proper usage and maximize scheduling & planning accuracy
• May perform other activities related to the position
• Travel may be required between 5-10% of the time per business need

Who You Are:

• Previous experience in managing workforce and time & attendance systems
• Previous experience working in a retail environment
• Knowledge of scheduling practices and local labor laws
• Proficient in Microsoft Office & ability to quickly adapt to other software & systems
• Provides excellent customer service according to H&M standards while being inclusive, positive, and open to feedback
• Strong interpersonal and collaborative talents, being able to work cross-functionally with other teams, including Controlling, HR, Payroll, Business Tech, Stores, Area Teams, and Global colleagues in order to maintain and improve processes
• Excellent verbal and written communication skills, with the aptitude to train others and communicate complex technical information in a simple and effective way
• Good organizational skills, time management, prioritization, & ability to comply with deadlines
• Demonstrates proficiency to analyze complex issues, identify root causes, and implement solutions to improve system performance and user experience
• Ability to work flexible hours

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. 

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment