Acceleration Center - Organizational Change Management (Ocm) - Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Brand & Communications

Management Level

Manager

Job Description & Summary

A career in Firm Strategy and Communications, will provide you with the opportunity to establish effective communication programmes that promote and protect PwC’s vision, strategy, values, and purpose. You’ll focus on designing communication strategies that aid in implementing new policies and programmes and that will enhance the organisation’s relations with the community, public, government, shareholders, and employees.

Our Communications team combines expertise including corporate and issues communications, internal communications, Change Management, media relations, public affairs, digital and social communications and analytics. In PwC Communications, we don’t just create and amplify content, we are storytellers relentlessly dedicated to being strategic counselors, inspiring our people, growing and protecting PwC’s brand and creating business value that accelerates PwC’s strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Minimum Degree Required: High School Diploma

Minimum Years of Experience: 4 year(s)

Preferred Qualifications:

Degree Preferred: Bachelor Degree

Preferred Fields of Study: English Literature, Journalism, Communications Studies/Speech Communication and Rhetoric, Computer & Information Science, Engineering, Design, Sales, Marketing, Business

Preferred Knowledge/Skills:

Demonstrates knowledge of and/or success in roles involving an understanding of a global network of professional services firm, a financial services entity or communications consulting and emphasizing the following areas:

• Driving change, communications, and campaigns for strategic initiatives and transformations with a demonstrated proficiency in change capabilities and integrated communications that build stakeholder buy-in, and drive adoption of changes and desired behaviors;

• Designing and executing strategic change and communications planning and activities for initiatives for the business, including supporting multiple projects in a change portfolio, with an understanding of how to do that in a large, multi-faceted and global organization;

• Manage and coordinate components of enterprise wide change programs delivering business objectives, with a demonstrated ability to multitask and manage different priorities and stakeholders at the same time;

• Teaming across the Communications Team and with various other stakeholder groups to build strategic direction of a program, and to develop communications strategies that help drive adoption of our strategy and behavior change;

• Operating with a business focused, data-driven mindset and understanding of how internal and external communications campaigns can help drive the business;

• Building a knowledge of the business and helping to drive program and business strategy through execution of change initiatives;

• Being a strategic business advisor for stakeholders, helping them understand facts, context and messages, driving consistent messaging through all engagement tactics, and working with the broader Communications Team to align messaging across the business as needed;

• Providing coaching and real-time development opportunities to more junior team members;

• Exhibiting an individual commitment to continuous improvement through innovation, upskilling, simplification and adoption of digital tools;

• Leveraging industry-leading change and communications principles and practices and educating team members on how to do the same; 

• Creating deliverables with the highest standards of quality and accuracy; 

• Building and maintaining a network of contacts across the Communications Team, with emphasis on collaboration, connecting dots for the team, helping to bring clarity to questions and elevating the brand of the Strategy & Transformation vertical;

• Utilizing strategic communications and writing skills to translate complex concepts into easy-to-understand, compelling messaging, and demonstrating an ability to lead and influence through analysis and storytelling;

• Flexible and adaptable; able to work well in ambiguous situations;

• Leveraging technical capabilities and data to measure adoption, report out to leadership and drive team work; and,

• Leveraging technology and tools that enable communications and collaboration including Google platforms and tools; Microsoft 365; project and content management systems; data analytics software (Power BI, Alteryx, Adobe Analytics); webcast/meeting/multimedia tools; and digital adoption. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date