Boutique Sales Manager

As a Sales Manager you will contribute to the success of the boutique through ensuring excellent client experience, demonstrating proper planning, follow up and efficient leadership. The Sales Manager develops the potential of each individual team member and paves the way for success of his/her business activity. As a true ambassador of Style and Brand Image, the Sales Manager contributes to making CHANEL the ultimate reference in luxury.

Key Responsibilities

• Ensure the teams proper understanding and deployment of the House's strategy.

• Coach the team to bring it to a high level of style expertise and client experience.

• Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.

• Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Deputy Manager on this topic.

• Managing the team in terms of leadership and in partnership with the Boutique Director performing performance appraisal, setting, and monitoring individual goals of sales team members

• Conduct and/or organize briefings to the team and animation of Morning Briefings

• Observing, interacting, and coaching the Team on the Floor to elevate the staff at the expected level of Style and Client experience.

• Identifying development areas of team members & proposing corresponding action plan, including training programs

• Encouraging team spirit, knowledge sharing and know-how.

• In collaboration with Boutique Director contribute to the development and implementation of the boutique overall business strategy

• Oversee the compliance with Boutique procedures and the Boutique Charter.

• Pro-actively propose suggestions for a better client experience and boutique operational efficiency.

• Manage and monitor sales of an activity to ensure strong progress towards the goal.

• Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.

• Perform quantitative analyses to make recommendations related to business and product strategy.

• Set up action plans aimed at developing business and performance of his activity.

• Make regular reports to the Boutique Management.

• Ensure the visibility of the product line in collaboration with Visual Merchandising.

• Optimize inventory management and follow sell-through and inventory objectives for his category.

• With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.

• Always embody the environmental and societal values ​​of the House and acts as an ambassador of the house.

• Use Chanel Brand Image as a filter in decision making

You are energized by:

You are results driven with excellent communication skills and strong leadership capabilities. Your solution-oriented and detail-oriented mindset, and your ability to adapt in an ever-changing environment will be key assets to succeed in this position.

What are we looking for?

Leadership and Management skills:

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.

• Relationships-focused: Collaborative, partnering and influencing skills.

• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.

Managing Business skills:

• Strong client experience mindset.

• Able to understand and synthesize business and market intelligence.

• Problem solving and dispute resolution skills.

• Technology savvy and digital trend awareness.

• Fluent in English, - good written and verbal communications skills.

Soft skills:

• Posture and communication skills: Verbal and written communication, story telling.

• Curious, personal agility, continuous learner.

• Self-awareness, self-confidence, and self-control/stress management.

• Enthusiasm, energy, and motivation.

• Open to diversity and cultural differences.

• Appreciation for art, luxury, and beauty.

• Trustworthy with integrity/ethics.