Contract Logistics Customer Service Specialist

We are hiring!We are looking for a Contract Logistics Customer Service Specialist for our Siziano Office.

Your Role

The Customer Service will have to ensure the efficiency of the order fulfillment process and the logistics management of goods with a view to achieve the highest level of customer satisfaction.

Your Responsibilities

• management of receipt / preparation orders and direct supervision of the activities of the pharmaceutical logistics center
• use of the internal WMS for routine activities
• management of complaints and disputes with in-depth analysis and definition of improvement actions
• operate in compliance with the directives received, the approved plans, company and group policies and procedures
• ensure the regularity, quality and timing of the activities necessary to carry out the fulfillment of orders and the delivery of goods

Your Skills and Experiences

• Master's or Bachelors degree
• Experience in multi-customer logistics in the pharmaceutical sector
• Excellent use of Excel and data analysis
• Advanced English level
• Driving license and own car
• Request for time flexibility during the induction period

Good Reasons to Join

Since its foundation in 1890, Kuehne+Nagel has been committed to deliver its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the #1 player in Logistics worldwide, with 1.400 location and 78.000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3.000 team members partnering with more than 3000 clients.As a global organization, Sea, Air, Road and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek for drive & ownership in all our candidates. Passion & willingness to be part of a multicultural and dynamic team are a must to us!We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter.What we offer: We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, our offer is constantly improving:- Accidental coverage (at & outside work)- Extra Medical insurance- Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist- Speexx, your digital coaching platform for language training – For you and someone of your choice- 5 extra days of paternity leave- Remote working enhancement for new parents- 1 day off for volunteering activities- Free Tax return support (730)- Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services- Special discount on travels with Interline Turismo