Customer Delivery Architect -Enterprise

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its clients, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

A Cisco ISE architect must be able to translate business requirements into technical specifications, design robust Enterprise Networking solutions, and lead the implementation and management of Cisco Enterprise technologies  within an enterprise environment. They should also be adept at working collaboratively with other IT professionals and stakeholders to ensure the system supports the organization's security policies and compliance obligations.

• You will be responsible for delivering in the architecture of Enterprise Networking, which includes Advisory, Implementation and Migration and Optimization services, for Routing and Switching, SDWAN, DNA, and SDA technologies within Enterprise environments.
• You will drive the architecture strategy of our customers on pro of their business being his trust advisory gaining his loyalty in Cisco.
• You will provide guidance and oversight to team members giving Architecture &Consulting Services and Technical Support for customers during delivery projects. You will lead a team who will create customer deliverable documentation including Design documents, Migration Plan, MoP’s, Test Plans, recommendations of best practices for the campus networks and participate and facilitate design workshops and delivers consultancy services to customer being the accountable of all tasks and deliverables achieve the customer expectations.
• Working, with both internal and external teams, you are able to come up with ways to optimize processes, and to improve productivity using automation wherever possible. You demonstrate thought leadership in solving customer’s technology challenges and helps achieve their business outcomes.
• You leverage consultative approaches in building relationships with SMEs, both internal and external, to develop solutions, as well as interact with Cisco's customers working within an extended cross-functional team including project manager and account team members (Products and Services Sales; Systems and Consulting Systems Engineers). You actively participate to drive continuous improvement as a key practice

Who You’ll Work With

Customer Experience Centers (CXC)  provide flexible and innovative ways to help meet customer needs while improving profitability for Professional Services (PS) delivery teams. CXC’s highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to AS practice and theater teams.

CXC’s are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow, Richardson and Raleigh (RTP) - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations. They are looking for high skilled engineers to work across all cisco architectures like Enterprise, Collaboration, Datacenter, Service Provider & Security.

Who You Are

• You can produce architectural design for scale networks
• You are able to performs analysis and diagnosis of most complex networking problems and designs.
• You are able to provide the highest-level crisis management.
• You have the ability to act as the technical specialist for the most complex deployments and may also act in a technical team leadership capacity.
• You can identify skills and business shortfalls and establishes programs to address them.
• You proactively collaborate with Professional Services NCE’s to ensure optimal use of resources to meet customer needs.
• You will drive the Enterprise Architecture Strategy for our customers.

Minimum Qualifications

• Requires BS/BE/BTech degree or equivalent plus 10+ years of related experience in IT industry.
• 10+ years of experience in Cisco R&S technologies. Any Cisco competitor knowledge will be a definite plus.
• Excellent communication and documentation: skills for creating clear documentation and conveying technical concepts to a non-technical audience.
• Certified Expertise in Routing and Switching (CCIE R/S or SP) or similar.
• Devnet Associate
• Knowledge in IP internetworking, LAN Switching, SDWAN, DNA, and WAN protocols. IP Routing protocols (IGRP, OSPF, EIGRP, BGP),
• Skills on Enterprise branch/campus Design/Integration/Implementation with hands-on experience on Cisco Cat switch series along with ISR WAN series will be required.
• Experience delivering projects being a team or technical lead and accountable of the customer outcomes.
• Programming Skills it’s a plus.
• Certified in Process Areas (ITIL/ TOGAF/ ISO) Working Knowledge in Quality Systems and Industry Standards is a plus.
• Great leadership skills, it will be leading technical teams and managing critical situations with customers.
• Proficient in English. Bilingual (English and Spanish) is obligatory

Desired Skills

• Deep Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. Typical Deliverables includes but not limited to- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Creating MoP’s, Optional Lab testing / validation services for service/feature interop and executing Migration windows in production environment.
• Good interpersonal, communication, and teamwork skills with the proven ability to relate to customer representatives at various levels.
• Good technical writing skills in Microsoft Word & Excel and have experience in writing high test and implementation / Migration plans.
• Skills and experience in working independently, determining methods and procedures.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.