Customer Service Representative - Get Hired Fast

We are on the lookout for a remarkable Customer Service Representative to join our high calibre team at Jobs for Humanity in Ciudad de México.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop useful skills.
If you are strong in presentation, critical thinking and have the right drive for the job, then apply for the position of Customer Service Representative at Jobs for Humanity today!
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register. Company Name: Nielsen

Job Description

Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry.

We are presently looking for a Customer Service Representative to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.

In this role you will:

• Serve as the primary contact and provide first-level support for clients.
• Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
• Log and track calls using Salesforce tracking software and maintain historical records and related problem documentation, as well as respond to the customer in a timely manner.
• Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.

What we're looking for:

• Associates or Bachelor’s degree in a technical discipline or 2 - 4 years experience in a customer facing role
• Strong Customer Service skills and excellent interpersonal and communication skills, both verbal and written.
• Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.
• Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
• Fluent English and Spanish

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

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Benefits of working as a Customer Service Representative in Ciudad de México:

● Excellent benefits
● Opportunities to grow
● Attractive package