Data Analytics

Role purpose:

Drive revenue generation, cost efficiency and better customer experience by using retail banking business knowledge and statistical techniques, at the same time guarantee an alignment with business priorities.

This role will:

·       Build and deploy predictive models to improve customer experience and revenue generation  by fixing existing models or implement new ones

·       Develop test model quality and A/B testing framework for customers communications

·       Work with stakeholders to determine how to use business data for business solutions oriented to: improve customer experience, cost reduction, revenue generation

·       Constant search of new projects aiming improve customer experience, digital adoption, operating efficiency and fraud

·       Lead and participate on the design and implementation of analytic products with multidisciplinary teams using agile methodology

·       Browse and analyze databases to simplify and improve product development and business processes

·       Search for new data sources and assess their accuracy

·       Promote usage of open source tools and languages inside the team

·       Make presentations at all level of audiences and forums

·       Deep business understanding

·       Work close with global teams in order to share or adopt best practices

Knowledge of statistics and data mining techniques

Data inquisitive

Solving complex problems

Story telling presentations

Self-management

Negotiations skills

Good communication skills to promote cross team collaboration

Ability to learn and master new technologies

Programing languages R or Python – Beginner

SAS, R & Python – Beginner

English intermediate and Spanish domain

“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”

“At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”