DirecciónThe Director of Supply Chain LATAM is responsible for leading the Supply Chain of the Latin-American region, including procurement, logistics, inventory control and customer service, in coordination with the Corporate Supply Chain Management. This role ensures product is stored and delivered to customers at the right time, in the right quantity and with the expected quality. The Director of Supply Chain LATAM provides demand needs to Corporate Planning, balancing service level and costs.
He/she is responsible for the optimization of transportation costs by negotiating with freight vendors and setting transportation routes. This role guarantees that customer service follows policies stablished by Corporate Global Customer Service. Key Accountabilities
- Leads Logistics, Warehousing, Import/Export, Inventory Control and Customer Service teams, setting strategy for these groups that meets performance goals and customers' expectations in coordination with Corporate Supply Chain Management
- Manages the P&L account of the LATAM Supply Chain area, ensuring adherence to budget and meeting Company's financial goals
- Oversees Logistics of the region, managing the flow of goods between the point of origin and the point of consumption in the most efficient and cost-effective manner to meet customers' requirements
- Identifies the most efficient and cost-effective methods to move finish goods inventory throughout the Supply Chain
- Manages distribution projects across the area of his/her responsibility in coordination with Corporate Supply Chain
- Maintains and ensures a good coordination with Corporate Planning to meet customers' expectations while balancing logistics costs and inventory levels
- Leads local S&OP process, gathering demand inputs and forecast from domestic market and communicating efficiently to Corporate Planning
- Oversees local Customer Service team focused on identifying customer satisfaction drivers and providing best-in-class front and back office service
- Ensures customers' requests are answered in a timely manner, anticipating their needs and prioritizing first contact resolution metrics
- Coordinates with the Global Customer Service Director the implementation of standard procedures and best-in-class practices
- Motivates and fosters associates' development, providing guidance, mentoring and identifying training needs
- Provides cross-functional collaboration with Sales, Marketing, Service, Finance and QA/RA departments to ensure strategy alignment
- Oversees procurement of warehouse consumables, transportation rates and logistics services are available at the most cost-effective price to meet customer demand and quality standards
- Is liable for people's safety in the work place, guaranteeing safety measures are in place and safety procedures are followed within premises
- Guarantees all distribution processes are compliant with local laws and certifications, including ISO 9001 and ISO 14001
- Keeps local Supply Chain procedures and working instructions updated Networking/Key relationships
To be determined based on department needs, to include interactions such as:
Sales, Marketing, Service, QA/RA, Finance, Legal and HR Minimum Knowledge & Experience required for the position: Master's degree in Supply Chain Management and/or MBA preferred Minimum 15 years of broad-based Supply Chain experience Minimum 5 years as Director/Manager of Supply Chain in a Life Science, Pharma or FMCG company Demonstrated ability to continuously improve a Supply Chain and manage complex customer needs Knowledge of lean and six sigma concepts Strong communicator, able to effectively interact throughout all levels of the organization and across all disciplines Language: Spanish and English.
Portuguese highly recommended Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and competencies: Building Talent : Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively. Customer Focus: Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value. Decision
Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Driving Innovation: Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external) ; encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
Emotional Intelligence Essentials: Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results. Up to 25% of time. Hot Jobs OverviewInstrumentation LaboratoryOur Passion.
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