Director, Stock Administration

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

NOTE: This position can be worked from our Santa Clara headquarters, any of our ServiceNow office locations as well as remote.

ServiceNow is seeking a talented, highly motivated, experienced team leader to serve as Stock Plan Administrator, supporting the continued growth of ServiceNow globally. This person will be primarily responsible for leading the administration of our global equity plans, including the processing of equity transactions in compliance with governing stock plan documents and regulations.  This full-time position, reporting into the head of the U.S. corporate legal team, requires a seasoned leader and team player who can work with internal and external stakeholders and who can lead a high functioning team that produces accurate and precise work product with minimal supervision in a fast-paced, high-energy environment.

At ServiceNow, we are changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself too always be better. The ideal candidate for this role will embrace this culture and mentality as we continue to scale.

What you get to do in this role:

• Lead all aspects of the Company’s equity program, including the administration, communication, and compliance of equity awards.
• Lead the stock team and provide guidance on a variety of stock administrative matters.
• Lead the development and refinement of processes or projects to enhance the efficiency and effectiveness of the team and the expansion into new jurisdictions (e.g., automation and integrations with various systems).
• Partner with Legal, Finance, HR, Compensation, external tax experts and other cross-functional teams to ensure timely global reporting and satisfaction of compliance requirements.
• Ensure the team maintains detailed documentation of all stock related processes and procedures and is accountable for successful completion of stock team SOX controls.
• Assist with legal and disclosure related matters, including in relation to the proxy statement, beneficial ownership reporting and mergers and acquisitions.
• Lead and mentor the stock team and provide guidance.
• Reconcile transactions, termination dates, tax withholding and reporting, and other items as required.
• Work with vendors for outsourced administration and transactions, focusing on controls, accuracy and timeliness.
• Ensure the team maintains detailed documentation of all stock related processes and procedures and maintains accountability for successful completion of stock team SOX controls.

In order to be successful in this role, we need someone who has:

• 12+ years of experience in stock administration in a publicly traded company
• Bachelor's degree required
• Proficiency in MS Office applications, advanced proficiency in Excel
• Certified Equity Professional (CEP)
• Hands-on experience with outsourced equity platforms

• Experience with global equity plan compliance and mobile employee taxation process

• Comprehensive understanding as well as hands-on experience in the different types of equity awards and public company equity programs across jurisdictions
• Familiarity with Section 16 reporting (Forms 3, 4 and 5)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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