Field Service Engineer-1

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and Field Services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Specification

Reporting directly to the Field Service Manager, the Field Service Application Engineer is a key member of the Service team, providing Application Engineering support both internally and externally and conducting Field Service activities at Protection & Control integrators and end customer facilities.

Field Service Application Engineer will be responsible for:

• Perform Commissioning activities for Protection & Control and Substation Automation Systems.
• Training to customers.
• Consulting services on P&C Engineering (Calculation of Settings,  Protection Relay, Control Units and Gateway Configuration, Coordination Studies, Short Circuit analysis)
• EHS  Leadership,  conduct  field  work  in  compliance  with  applicable  regulations  and  encourage  accurate  employee  safety  practices.
• Act  as  a  primary  technical  resource  for  on-site  work  and  lead  resolving  engineering  and  product  issues. Providing technical direction to skilled  labour  while  performing  work  on  customer  sites  and  equipment  to  assure  the  executed  work  reflects  the  quality  standards  and  attention to detail  that  maintains  a  professional  image  for  the  customer  and  company. 
• Provide installation and service direction on-site and remotely. 
• Liaise  effectively  with  customers  in  job  planning,  execution,  follow-up  and  sales  support,  and internally  with  engineering  departments,  manufacturing,  and  Sales  team.
• Provide both external and internal timely, accurate, professional reports. 
• Provide, audit, and implement quality control requirements for on-site activities.
• Communicate  schedule  details,  project  milestones,  manpower  requirements,  quality  issues,  and  tools/equipment  requirements  to  the  appropriate  individuals.
• Leverage applicable Lean/6-Sigma projects.
• Work closely with the Grid Automation Centre of Excellence in Bilbao, Spain.
• Support the Sales and Commercial teams.

Qualifications/Requirements:

• Electronics/Electrical Engineering degree or equivalent.
• Experience in Energy/Utility Project environments.
• Proficiency level in Portuguese and English. Other languages valued (Spanish, French).
• Willingness and ability to travel.
• Excellent interpersonal and communication skills with a strong customer focus and ability to cooperate with the different departments.
• A rigorous team working approach, good communication and interpersonal skills with a high level of self-motivation, flexibility and self-learning aptitude.
• Experience with electrical Protection relays and Control systems (LV, MV & HV).

Desired Characteristics:

• Strong technical skills on GE Protection Relays, Communication Protocols, SCADA.
• Background in Electrical Control Systems and SCADA/DCS systems.
• GE GA P&C and SAS products.
• Must be a motivator, self-starter and dedicated team player.
• Ability to organize, prioritize and achieve milestones and deliverables.
• Open to working extended hours if the situation requires.
• Sound judgment, level headed under pressure, with an ability to think on feet.
• Self-starter with a sense of urgency and an ability to work to tight deadlines.
• Excellent verbal and written communication skills.
• High interpersonal skills.