It Manager (Presencial)

Job Overview

• Manage and coordinate all information Technology (IT) support activities related to computer operations in a client / server environment, to restore service and/or identify and correct core problem.

•  Configures, installs, maintains and upgrades computer systems hardware and software

•  Administers and maintains security of operating systems

•  Restores files or systems by designing, writing and implementing back-up procedures

•  Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices

•  Performs recovery procedures, scheduling and back-ups and monitors batch processes

Essential Functions

• Forecast  IT resource requirements including personnel, software, equipment and facilities and make recommendations to senior management.
• Develop detailed schedules for all information system equipment to obtain maximum utilization
• Establish and implement Information Technology (IT) policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide advice, support and guidance to site IT infrastructure as well as manage assets, backup/restore operations, preventive maintenance and system protection.
• Provide technical leadership and act as mentor to junior staff.  Delegate IT support tasks, provide training, advice and assistance when necessary and aid in personal development
• Provide technical leadership in the effective use of internal data processing, automated office systems and data communications
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
• Participate on global and regional project teams.
• Set up and maintain library and materials for end-users reference.
• Perform other duties as required.
• May be required to perform duties outside working hours.  This will be managed according to the applicable country regulations.
Qualifications
• Bachelor's Degree Required
• 5-7 yrs of Information Technology Experience Required
• Working knowledge of Microsoft server, workstation 
 and networking technologies.
• English advanced: possess excellent verbal and written communication 
 skills.
• Working knowledge of industry standards with 
 regards to system and network administration.

• Ability to establish and maintain effective working 
 relationships with coworkers, managers and clients.
• Project management exposure.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com