DirecciónBlue Yonder Title: Operations Analyst (Intermediate) - Support Services
Other comparable titles: Process Engineer, Process development engineer, Process Control Engineer, Process Architect, Process Design Engineer.
Overview
The Operations Analyst (Intermediate) will be responsible for analyzing and improving the efficiency and effectiveness of Blue Yonder's support operations. This position is suitable for candidates with intermediate level experience in an operations or analysis role and a strong understanding of data analysis and process improvement.
What you’ll do
- Analyze current operational processes and identify areas for improvement. This may involve streamlining workflows, reducing inefficiencies, and implementing best practices.
- Assist with the development and implementation of new support processes and procedures.
- Collect and analyze data related to operations to identify trends, patterns, and areas for improvement.
- Track and report on key performance indicators (KPIs) to measure the success of operational processes. This involves creating and maintaining dashboards and reports for stakeholders.
- Create and maintain documentation for operational processes, procedures, and guidelines to ensure that all team members are on the same page and can follow established protocols.
- Ensuring processes comply with company standards.
- Provide technical support and guidance to customers as needed.
- Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork.
Communication and Collaboration:
- Communicates (verbal and written) effectively with the customers.
- Collaborates relentlessly, passionately, and respectfully with various BY teams and partners.
- Leads by example demonstrating professionalism during internal and external conversations.
- Understand cultural differences and diversity.
What we are looking for
- IT Engineering / Industrial Engineering or similar bachelor's degrees.
- Minimum of 2 years of experience in an operations or analysis role.
- Strong understanding of data analysis and process improvement.
- Excellent communication and customer service skills.
- Strong ability to multitask and prioritize effectively.
- Highly organized and detail-oriented.
- Can operate with a limited level of direct supervision.
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. blueyonder.com
“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.
