Dirección
forma de trabajoWho we're looking for :
We are seeking a dedicated and astute Business Strategy Principal to join our growing team, reporting to the Director of Market Intelligence. You will be part of an impactful team chartered with providing executive leadership with continuous, relevant market information to actively advise strategic business decisions and provide detailed insights that can be actioned upon.
The Principal will be instrumental in driving decision-making processes through regular deliverables produced from accurately analyzing the global market opportunity for Zendesk. This role requires a strong analytical mind and the ability to work across various business units (e.g. Office of Strategy, Corp Dev, Sales, Finance, Operations, Marketing, Product).
What you'll be doing
Market Model: Build, maintain and own our market models, including
Top Down market model using data sources such as Gartner, I.D.C, Forrester reports, D&B and competitive install information.
Bottom up market model regularly validating all assumptions through a planned research program.
Interact with cross-functional groups (e.g., Sales, Finance, Product Strategy and Analytics) in support of an accurate and evolving market model. Advise groups looking to use market model information for investment decisions.
Macro Environment Assessment: Product a quarterly business environment analysis based on independent thinking on macro and micro trends impacting SAM and SOM or surfacing emerging trends.
Competitive Analysis: Assemble strategic competitive intelligence reports (e.g., understanding market share, positioning, GTM and partner strategies, product/services mix and acquisition strategies) resulting in a verifiable assessment of competitive threat and areas of opportunity
Buyer behaviors: Examining the changing buying landscape and individual needs of Customer support and employee experience software buyers.
Product Evaluation: Assess product market fit for current and planned product line offerings across segments and regions.
What you bring to the role
You have the hands on skills to perform primary and secondary analyses but also excel at developing recommendations that go beyond the numbers in pursuit of concrete outcomes such as improving market share.
You love to generate hypotheses, independently analyze complex data and make strategic recommendations despite uncertainty and ambiguity.
You can operate independently and build out new programs, and love working in a multifaceted environment where flexibility and agility are critical.
You are a self-starter who wants to design, plan and lead the execution of ongoing deliverables to inform leadership about the market and competitive landscape.
You aspire to hold a leadership role.
You have the ability to travel 5% of the time for team meetings.
Basic Qualifications:
Experience: Minimum of 5 years of prior work experience in market analysis to support strategic decision-making or a data analytics role, preferably in management consulting or private equity environment.
Research Savvy: Ability to lead or execute primary and secondary research on a limited budget. This could involve conducting expert interviews, creating research surveys using Qualtrics, and/or effectively managing internal staff or external market research vendors or consultants.
Data Analysis Skills: Ability to lead or perform activities such as data joining of dispersant datasets, data exploration using statistical tools, and occasionally analysis of textual data using excel.
Data Visualization Skills: Ability to conceive of and create highly relevant dashboards and reports that could be applied in real time by leadership to inform decisions.
Operations Skills: Ability to work closely with Sales Strategy and Sales Ops to develop and help drive actionable recommendations (involves a thorough understanding of data sources and tools used in the sales process).
Interests: Willingness to become an expert in software industry / SaaS
Preferred Qualifications:
Education preference- Bachelor of Science or equivalent (with formal training or expertise in International or General Business, Economics, Math/Statistics, and/or Psychology) preferably with MBA/MS level coursework or vast experience with standard business analysis toolkits (e.g., SWOT, PESTEL, BMC).
Familiarity with using resources of external technology research (e.g., Gartner, I.D.C., Forrester, Investor reports, 10ks/Qs, etc) for market understanding.
Exceptional problem-solving skills: proven track record in leading multiple priorities, structuring complex problems, performing deep analytics, deriving business insights/scenarios, and developing solutions
Demonstrated ability to efficiently prioritize and deliver results to all levels of the organization.
Highly collaborative, teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts
Proficient in CRM and data analytics/modeling tools, working knowledge of SQL.
Experience with a market research vendor is a plus.
Ability to work independently in a remote-first environment.
High level of EQ and effectiveness in making pitches to executive audiences with varying levels of buy-in to the decisions at hand.
Where We Work:
Fully Flexible:
In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.
#Remote
#LI-JM7
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ***************@zendesk.com with your specific accommodation request.
