Procurement Help Desk & User Experience Lead

Overview We Are PepsiCo Join PepsiCo and dare to transform

We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome.

Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know a little more: PepsiCoJobs Join PepsiCo, dare to transform.

Responsibilities The Opportunity PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services in PFNA, PBNA, LATAM, Europe, AMESA and APAC. The tool is branded myBUY and used by 10.000 end users across 50 countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase

Order) process. The Helpdesk function is to support the End Users in resolving incidents and service requests.

The Helpdesk (HD) has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool. Incident Management process includes: Identification & Logging

User Experience (UX) will promote myServices adoption, develop training and work with Project team to implement automation and improvements to enhance user and buyer experience. The HD Team Lead is managing a team of 6-10 HD agents. Scope for the HD Team Lead is FLNA, PBNA, LATAM and PBF.

Your Impact As Procurement Help Desk & UserExperience Lead your responsibilities would consist of: The role is responsible for Incident (INC) Management and leading a team of 6-10 Help Desk Agents. Identify dependencies and key stakeholders for incident resolution outside immediate scope of work (e.g. Technical support, A/P, Master Data).

Categorization and Prioritization of the work on open Incidents (INCs). Work with Design Leaders and Project Management team (PMO) to align system enhancements, tests and training for system features (primarily related to myServices). Assure team's adherence to Critical Incident Management Process.

Resolve P2P User (internal and external) and vendor inquiries in accordance with defined SLAs. Address or escalate P2P Platform technical issues. Escalate issues that cannot be resolved to PepsiCo.

Qualifications ¿Who Ar e We Looking For?

Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis). Ability to engage and influence others to identify and solve issue resolution outside immediate scope (TOC, SAP, IT Sustain, Master Data). Experience in Incident Management.

Ability to map processes and key dependencies. Ideally with a Procurement background. Good English level (Very good written and spoken) (required).

ERP (SAP / ARIBA) experience. Bachelor´s degree needed. 5 Years of experience requiredTrack record of strong service delivery.

Results Oriented skills. Work under pressure. If this is an opportunity that interests you, we encoura ge you to apply even if you do not meet 100% of the requirements.

What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills.

Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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