Production Control Analyst, Remote Mexico

Responsibilities

- Ensure smooth running of all automated production processes and the general well-being of main services. - Respond to alerts, incidents, and service requests in a timely manner, troubleshooting technical issues and providing resolution or escalation as needed - Coordinate with third-party vendors and support providers to resolve issues and escalate complex technical problems when necessary. - Coordinating and maintaining day-to-day batch processing and file transmission schedules to ensure standards, schedules, and service levels are maintained. - Maintain documentation of production processes, configurations, and troubleshooting procedures to ensure accurate and efficient support.
The role will cover a 1700-0100 GMT