DirecciónWe’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Site Reliability Engineer.
What you’ll do: We are seeking a Customer Engagement Specialist to join our EY Fabric Community Engagement team who will be instrumental in enhancing our relationships with customers through our CRM solution. This role is central to our strategy to understand our customer needs, expectations, and experiences which will drive improvements, innovations, and growth in our product offerings.
Minimum Qualifications:
About the Role:
- The Merchant Success Manager is responsible for a merchant's long-term retention and revenue growth. Cultivate our relationships with SMB business owners, while helping them craft a successful partnership.
- Demonstrate a broad scope, including making operational improvements, troubleshooting product-related bugs, upselling incremental products and services, and ensuring high levels of satisfaction and retention on a book of accounts.
Responsibilities
? Connect and collaborate with our existing merchant partners to understand their unique goals and priorities, and help resolve current challenges to retain and grow our partners
? Communicate with merchants from your book of business by phone and email on an ongoing basis to monitor and support progress toward their goals
Skill Set Required
? 2+ years of experience in sales / account management roles, increasing customer satisfaction, retention, and product adoption
? Creative, motivated, and passionate about sales / account management
? Experience using Salesforce or similar CRM tools
? Experience using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
? Experience using Outreach or similar engagement tools
? Ability to demonstrate empathy with partners’ needs and adapt to meet their unique goals
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 07 2024
