Service Catalogue Delivery Lead

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.Job specifics/responsibilities:

• Management of a structured Service Catalogue of commercial customer capabilities
• Program management for commercial deals enablement / implementation of DDO services
• Pursuit / pre-sales support for solution design on new commercial opportunities, leveraging the Service Catalogue information

Key deliverables/accountabilities:

• Manage a Service Catalogue of commercial service capabilities.
• Manage service capabilities enablement to support relevant commercial opportunities.
• Support the enablement of all service capabilities within DDO organization.
• Manage strategic projects as identified in the POR of the DDO organization.
• Manage / implement customer Proofs-of-Concept for new service capabilities.

Working relationships:Internal

• Executive management sponsors and stakeholders
• HP IT management and operational contacts
• Regional Pursuit
• Sales / Pre-sales
• PS GBU teams
• CS delivery global teams
• CS delivery regional teams

External

• Strategic commercial DaaS accounts
• External delivery partners / suppliers

Education (degree) and professional experience required:

• Bachelor/Master
• Experience in virtual team environment.

Other requirements:

• Fluent English
• Other foreign languages knowledge would be an asset.

Personal skills and qualities:

• Very strong customer communication & influencing.
• Very strong organizational skills
• Ability to introduce structure in complex environments.
• Positive can-do attitude, innovative thinking
• Customer centric approach
• Ready to work in global environment.

Key business & technical skills:

• Program Management expertise & certifications (PgMP, LSS)
• Practical Service Delivery Management expertise, with focus on SSC
• Commercial PC business acumen
• Financial management & modelling experience
• SOAR process knowledge & custom deals costing.
• Account Transition Mgmt / DRA experience & knowledge.
• Service mgmt (ITIL) expertise and ITSM tools knowledge.

Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.