Service Management Lead

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Management Lead

Job Summary:
Our multi-disciplined Cybersecurity operations teams include Technical architects, Consultants, Product SME’s , infrastructure specialists and Program managers.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2022-23 and beyond, we are currently seeking a “Lead consultant Specialist” to join HSBC Cybersecurity in Mexico.

Main responsabilities:

• Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• Drive major incidents with right progress that fits the requirements for critical services in incident management.
• Provide timely incident communication internally and externally as required.
• Provide technical expertise in finding root cause of major system problems.
• Work as the owner of production environment, participant in various change deployments and related post implementation verifications, including pre-deployment engagement
• Review, design, and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support.
• Automate daily manual routine work.
• Drive continual service improvement plans
• Drive process integration activities to bridge gap between Cyber security and enterprise level processes
• Work closely with various stakeholders located in different regions of the world to realize the team’s goals (i.e., efficiency, work-life balance, fulfill responsibilities defined for application support, etc.)

• 15+ years of IT experience in systems engineering, software development and production support in mission critical environments
• Experience with broad range of technologist tools e.g. Application Performance
• Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet.
• Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.
• Experience with or an understanding of cybersecurity products such as Splunk SIEM, Anti-malware/Endpoint Detection & Response, Data Loss Prevention, Vulnerability assessment tools is highly recommended
• Strong understanding of core Service Management disciplines.
• Excellent technical debugging and trouble shooting skills.
• Experience with modern agile software delivery practices such as scrum, version control, continuous integration and delivery (CI/CD), DevOps. AWS cloud platform/services exposure is a plus

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***