Service Management Practice Lead

What you’ll need to succeed in the role

·         Experience of working in IT in a Service Management Lead role

·         Demonstrate you have a strong understanding of the Service Management disciplines

·         Customer focussed with a commitment to deliver an outstanding service

·         Ability to develop and raise the capability of your team, embed an ethos of continuous learning

·         Excellent decision making, problem solving, analytical and interpersonal skills

·         Excellent communication skills, both written and spoken English

·         Relationship management, collaboration and influencing skills

·         Be detail orientated with the ability to articulate complex issues in a clear, concise and structured manner

·         Excellent understanding of Agile ways of working along with knowledge of DevOps and SRE principles

·         A deep awareness of technology, the ability to think critically about it and applying it to deliver key Service Management outcomes

·         Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment

·         Have a desire to find ways to continually improve the service we deliver

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified personsirrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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