DirecciónWho We Are
The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
What You’ll Do
The Service Management team at ThousandEyes plays a crucial role in ensuring SaaS Access and Operational Continuity, enhancing the productivity of our employees. Our mission is to establish and maintain efficient processes and its execution for managing services, licenses and accounts controlling access to organizational resources. The team provides a seamless experience for all members of the ThousandEyes organization from day one.
We are in search of a dynamic engineer with a background in professional services or customer experience to help us elevate the execution across our entire business unit. As the Service Management Engineer, you'll be empowered to shape your team and play a pivotal role in steering the technical direction, ensuring the seamless onboarding and management of our SaaS portfolio. We're looking for someone who is customer-focused, with a proven track record of excellence in delivery and strong collaborative skills.
As a member of a newly formed team, this is a fantastic chance for individuals to make a substantial impact while influencing the future of the organization. The role emphasizes the importance of collaboration with the broader ThousandEyes and Cisco IT teams to ensure compliance and alignment with the latest technological trends.
We are passionate about optimizing our systems and improving the lives of the members of the ThousandEyes organization.
Qualifications
- 4+ years of experience. Master's degree and relevant certifications to this position could be considered as bridging the gap.
- Previous experience within a Professional Services or Customer Experience.
- Experience with Cloud SaaS Management.
- Experience with Change Management solutions (e.g. Jira Service Management, ServiceNow)
- Strategic thinker with the ability to align technical decisions with tactical delivery.
- Excellent communication and interpersonal skills.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
