DirecciónJoin a team recognized for leadership, innovation and diversity
As a Service Sales Account Manager, you'll be an integral part of our sales team, responsible for generating leads, pitching products/services, and converting prospects into customers. This role requires excellent communication skills, a proactive attitude, and the ability to collaborate across teams.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with assigned clients channel partners and distributors. Understand their needs, concerns, and objectives to provide tailored solutions.
- Account Maintenance: Regularly review client accounts, ensuring accuracy of information, and timely updates. Manage contracts, agreements, and service-level expectations.
- Sales Presentations: Conduct compelling product/service presentations, demonstrating the value proposition to prospective clients. Address client needs effectively.
- Sales Strategy: Develop and implement effective sales strategies to expand the customer base and increase market penetration.
- Issue Resolution: Act as a primary point of contact for client inquiries, concerns, or escalations. Coordinate internally to resolve issues promptly and effectively.
- Product/Service Education: Educate clients on products or services offered. Provide training and support materials to enhance their understanding and usage.
- Collaboration: Work closely with cross-functional teams (sales, product development, support) to ensure client needs are met. Collaborate on strategies for upselling or introducing new services/products.
- Reporting and Analysis: Generate regular reports on client accounts, tracking performance metrics and KPIs. Analyze data to identify trends and opportunities for improvement.
- Pipeline Management: Manage the sales pipeline efficiently by tracking leads, opportunities, and follow-ups using CRM software.
- Market Insight: Stay updated on industry trends, competitor activities, and market conditions to refine sales strategies.
YOU MUST HAVE
- 2 to 5 years experience selling services on IT company or tech-based company
- Capabilities to comunicate and report in English
- Previous experience in customer service, account management, or sales, 3 years
- Familiarity with CRM software (e.g., Salesforce) is a plus.
- Understanding of basic business principles and customer-centric strategies.
- Availability to travel (25%- 40% of time)
- Proven track record of success in service sales or a related field, with a minimum of 3 years of experience in account management or sales roles.
- Strong understanding of the service industry, market dynamics, and customer needs.
- Excellent communication, negotiation, and presentation skills.
- Ability to travel within the assigned region as needed.
- Proficiency in CRM software and MS Office Suite.
WE VALUE
- Significant experience in a Sales/Account Management related field
- Abilities to communicate in Portughese
- Excellent communication skills
- Ability to influence at varying levels across the organization
- Ability to handle multiple priorities and navigate in a highly matrixed environment
Additional Information
- JOB ID: req435966
- Category: Sales
- Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Exempt
