Account Executive

Graduate or intern in Engineering or Bachelor's Degree in Computer Science, Computer Systems or career

As a technical consultant in IT services, knowledge in Contact Centers and/or telephony. It is desirable to have done project management. Experience in the Sales area.

Responsibilities

•Recommend, organize and ensure the adoption of appropriate strategies, products and services to help clients quickly achieve their business results.

•Ensure the incorporation, retention and technological growth of clients.

•Monitor the use of clients' technology

General

•Manage a portfolio of clients who act as your main commercial point of contact.

•Understand business needs, success criteria and customer KPIs to develop customer success plans (executable models to achieve mutual success).

•Link and prescribe the adoption and use of product features/functionalities and services to the achievement of key customer business outcomes.

•Drive customer benchmarking capability and continuous improvement.

Specific

•Prepare and deliver territorial plans to define account strategies and align resources.

•Work as a team and establish shared responsibility with adjacent functions at key points of the customer experience.

•Forecasting and renewal practices that provide high retention rates and recurring revenue growth.

•Demonstrations to identify cross-sell/up-sell opportunities and drive incremental bookings. •Renewal of the Genesys Cloud installed base.

•Monthly newsletters on new features of the company's portfolio. •Exhibition of new functionalities to the client

$25,000 a $30,000 net + legal benefits 
No commissions offered

Hybrid 3 days a week office