DirecciónAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
Job Overview
Mitratech is looking for an Account Manager to join our Circa product team, where you will retain and build strong relationships with our existing customers. In this role, you will serve as the primary business contact for current clients, fostering successful adoption and strong product utilization to ensure we meet customer satisfaction, renewal, and growth goals. You’ll passionately represent Circa’s products and services and help your clients achieve their diversity, recruitment & HR compliance initiatives.
About You
You’re a strong communicator, listener, and problem solver who can connect customer needs to appropriate solutions that deliver value. You display sound time management skills, with a high attention to detail and ability to prioritize. You are assertive and display high emotional intelligence, you can simplify complex ideas for all audiences, and you drive others to act. You’re tech savvy and willing to go the extra mile for customers to develop strong relationships and achieve or exceed goals. You adapt well in a fast-paced environment, you’re highly self-motivated, and able to adopt new concepts, tools and processes quickly. You’re open to receiving coaching and feedback to improve your skills, within a transparent, collaborative team environment. You’re able to travel to quarterly onsite sales meetings.
You either have a bachelor’s degree or the equivalent combination of education and professional work experience. You have at least 1+ years or more experience in B2B account management, customer success, or sales with demonstrated success achieving desired business targets, preferably within the software industry. You have experience and a high level of comfort influencing the decision-making of others, including those in executive leadership, through presentation, negotiation, and written communication. You have high proficiency or fluency in English, written and verbal.
About the Position
You will manage the account engagement lifecycle and keep in regular contact with customers to solidify and build excellent partnerships, ensuring revenue retention of accounts against competitors.
Our Sales Team:
- We are a growth minded organization with a focus on pursuing new business, upselling to our customer base, and successfully renewing contracts by adding value to our business relationships
- We operate at a high velocity – focused on the intangible business impacts of our solutions (vs features and functions)
- Our team members are empowered, entrepreneurial, and autonomous
- We leverage Challenger methodologies for success
Day in the Life
Most days will involve:
- Managing the account engagement cycle to drive customer satisfaction
- Identifying training needs of assigned accounts and ensuring on time completion of necessary trainings
- Acting as a liaison for assigned accounts on all technical, billing, sales, or other questions and needs, and regularly reviewing and monitoring health dashboards and open case log to quickly react and escalate issues for resolution
- Analyzing usage data and insights to identify at-risk concerns and support decision-making
- Proactively and reactively engaging accounts on a consistent basis to address issues and concerns through calls, emails, performing presentations, and other value-add outreach
- Establishing positive, referenceable relationships with all key customer contacts, especially executive leadership, and targeted personas
- Achieving net revenue and retention targets by building and maintaining strong customer and internal relationships
Additional activities may include:
- Traveling to and attending quarterly onsite sales trainings or other in-person meetings
- Maintaining excellent working relationships with members of other Circa departments for professional and timely resolution of customer inquiries
- Driving new ideas and improvements to help the account management team develop efficiencies and improve the customer experience
- Assisting in internal growth or process improvement projects as needed
- Performing other duties as required and assigned
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
