Account Manager, Smb

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud helps IT teams and Managed Service Providers (MSPs) Make Work Happen by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

About the Team:

The Account Management team is responsible for building and maintaining strong relationships with current customers through understanding their needs and goals. The team drives world-class net revenue retention by ensuring that each of JumpCloud’s direct paying customers has a path to deriving additional value from JumpCloud.

What you’ll be doing:

Your primary focus will be growing wallet share within the JumpCloud customer base through identifying, qualifying, and closing expansion opportunities. The SMB Account Manager is also responsible for ensuring customer satisfaction and advocating on their behalf in service of customer retention. You will work closely with cross-functional teams such as Product and Technical Support Teams to ensure customers are experiencing excellent product outcomes. The ideal candidate will possess both an account management and technical background, to drive engagement with decision-makers and influencers within security operations, development and technical infrastructure teams.

• Expansion sales into existing accounts with strong forecast and funnel management process
• Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources
• Conduct data driven conversations to cultivate new product pipeline and upsell opportunities
• Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers
• Understand customer use-cases and how they pair with JumpCloud’s portfolio solutions in order to identify new cross-sale opportunities
• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with JumpCloud
• Support customer retention efforts such as support ticket escalations, feature requests, conversations with product, and internal advocacy

• 2 years+ managing and growing a portfolio of relationships with technical buyers
• History of top performance in sales and prior Account Management/BDR roles
• Basic understanding of security, identity and access management
• Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
• Prior pipeline generation and closing sales experience
• Managing a full sales process from demand to close for install base of customers
• Building strong, trusting relationships with customers and internal stakeholders
• Proven track record of performance (top 10-20% of company) in past sales positions
• Self-motivated, analytical, and entrepreneurial spirit balancing hunter sales instincts with nurturing, relationship building capabilities
• Comfortable working in a fast paced, dynamic environment
• Highly organized, detail oriented, and ability to multitask

• Bachelor's degree
• Experience working with identity and access management solutions
• Experience operating in a fast-paced hyper growth environment

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Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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