Air Logistics Customer Care Manager

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Seattle branch is looking for a new Air Logistics Customer Care Manager to join our Air Logistics team.

Your Role

The Air Logistics Customer Care Manager’s main responsibility is to provide outstanding customer service to our clients by implementing and managing the Customer Care strategy on a location level as well as continuously optimizing the customer service procedures, developing team members; collaborating and alignment with the HUB teams; and measuring established and agreed goals.

Your Responsibilities

• Provide leadership and direction to the Customer Care Location organization.
• Take ownership and ensure the implementation of a Customer Care strategy in location.
• Ensure close cooperation with Branch management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience.
• Actively manage interfaces and information / knowledge exchange between our customers and amongst Kuehne+Nagel teams.
• Focus on continuous improvement on processes and controls aiming for a consistent customer centric model.
• Focus on customer retention for the Airfreight account portfolio.
• Develop and on-board new customer opportunities, including direct visits to customers to focus on customer satisfaction through a high level of service quality.
• Ensure service excellence by leveraging a high level of forwarding and market knowledge.
• Schedule: Monday-Friday 8am-5pm
• Hybrid Modality: 4 days in office- 1 day remote (up to hiring manager and company's discretion)

Your Skills and Experiences

• Bachelor's degree in supply chain management or equivalent experience
• 2+ years of leadership experience
• 2+ years Customer Relationship Management experience
• 2+ years of experience in Project Management
• 2+ years of experience in SALOG and Forwarding Sub Ledger

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000 and $90,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1