Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
You will be leading, directing and optimizing your
Customer Care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.
Your Responsibilities
- To focus on customer engagement, satisfaction, retention and reactivation through high levels of service
quality and close collaboration with operational and commercial key stakeholders, along with Sea Logistics
management to optimize the customer experience. - To own, monitor and drive all sales activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes and controls, ensuring complete and correct customer contact
data, service data and changes in our systems including customer reporting for SME customers. - To actively manage interfaces and the exchange of information, knowledge and data with your team and other
stakeholders involved to ensure effective, efficient shipment management. - To focus on continuous improvement of processes and controls, including customer complaint management,
aiming for a consistent delivery against the customer promise. - To ensure delivery against all financial targets and strategic objectives across all CCL’s.
Your Skills and Experiences
- At least 8 years of strong experience in Logistics Customer Care Manager role
- Strong knowledge in sea freight services
- Strong leadership, market analysis and negotiation skills
- Has experience in managing multiple teams is strongly preferred
- Strong communication in English is mandatory
- Experience in global freight forwarder is preferred
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Dirección
forma de trabajo
