DirecciónThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Para la posición requerimos:
- Administrativo, contable o afin
- Analítico
- Conocimiento deseable de sistemas ADMWIN / PLATINO / ONE ECLIPSE
- Atento al detalle
- Trabajo con alto volumen de información.
- Autodirigido (Iniciativa)
- Buen administrador de su tiempo
- Conocimiento intermedio en Office
- EXCEL intermedio
- Hábil en análisis de datos
- Manejo de documentos
Las funciones de la posición:
- Identificar, analizar y resolver problemas clave del área.
- Procesar solicitudes de Centrado de Clientes
- Cancelaciones por redskin, cuentas reportadas de alto riesgo, prevención de fraudes
- Detección de expedientes incompletos.
- Recibir solicitudes de cancelación de cuentas en el sistema 587
- Validar solicitudes
- Procesamiento de cancelaciones.
- Bajar el detalle de caja para posterior cruzamiento de información para identificar lo aplicado y lo pendiente.
- Realizar cuadre de caja.
- Identificar detalle de lo operado
- Cruce de información
- Atender reactivación de cuentas.
- Aclaraciones de saldo
- Realizar funciones de Cheker
- Verificar cumplimiento de controles
- Realizar funciones de Maker
- Generar en sistema folios de cancelación.
- Generar reportaría para el cheker
Horario de la posición:
- lunes a viernes
- 9 a 18 h
- Con disponibilidad de laborar de manera ocasional días festivos, sábados o domingos con PHE
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
