Assistant Manager – Accounts & Ssi – Data Ops

This is a processing role which involves the need to understand Client Data Life Cycle, its adherence to meet Customer and Regulatory requirement and internal data standards set by the Financial Standard Authority. This role is expected to maximize volume contribution and to meet team and individual PLA's - (Productivity%, Work Rate% and OOE%). Effective queue management based on priority ensuring SLA is achieved.

This includes urgent requests highlighted by requestors through generic mail / chat group. Role holder should undertake cross training's and be able to work on multiple queue / Asset Classes which in turn helps improve overall productivity, thereby enabling the function in delivering its obligation to the business partners.

• The individual is also expected to assist Manager to ensure team is highly motivated by organizing related activities to inculcate team work and positivity within the team.

• Assist Line Manager and the team in processing activities and queue/volumes management.

• Meet customer requirements and turnaround requests in agreed time frames 
• Adhere to FIM, Audit, and Compliance control requirements (Markets FIM – B12.5 | B12.12)
• All operational processes are operating and that a robust control environment is in place across Accounts and SSI Offshore Services
• Assist Line Manager-Operations to carry out effective Operational Risk assessments by monitoring and implementing risk mitigating plans by escalating potential risks that may arise.
• Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed.

Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.

• Participates in site-wide initiatives and best practice sharing sessions.
• Acquire and update knowledge on procedures and products – Validate customer instructions accurately to achieve agreed quality targets (as amended or notified from time to time) on the process.
• Build rapport with customers (internal & external)
• Provide information to customers based on requests made
• Ensure that each work is completed in accordance with established procedures and standards, Produce MI as required
• Identify and escalate potential showstoppers
• Support achievement of team objectives
• Participate in development of cohesive teams, Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas, delight internal and external customers
• Exhibit ownership of the business

• Candidate should be a graduate
• Proven Client Service Experience & Stakeholder Management
• Exposure to Global Markets products
• Ability to work on complex queries to resolve issues
• Experienced in Risk and Operations Management
• Ability to interpret complex changes in regulatory guidelines and assess impact
• Ability to plan and manage multiple tasks with competing deadlines
• should be effective in guidance and Stakeholder Management
• Experience of managing crisis situations and take appropriate /timely decision
• Ability to work under pressure
• Self-motivated and Ability to inspire others.
• Ability to work with minimum supervision and a flexible approach to working hours and responsibilities
• Good understanding of regulatory requirements and Global Standards
• Ability to interpret complex data 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.