DirecciónWe are hiring a driven Bilingual Collections & Customer Service Representative Naucalpan to join our growing team at At&T in Naucalpan State of Mexico
Growing your career as a Full Time Bilingual Collections & Customer Service Representative Naucalpan is an incredible opportunity to develop useful skills.
If you are strong in creativity, communication and have the right experience for the job, then apply for the position of Bilingual Collections & Customer Service Representative Naucalpan at At&T today!
We are so glad you are interested in joining AT&T.Education:Job Description:What you’ll do:Have effective communication and win-win negotiation skills, being able to overcome objections and find solutions.Achieve collection goals by providing Customer Service and then secure collecting as much as possible, as soon as possible as human as possible.General billing support to clarify doubts, orders and complaints regarding overdue payments or feesListen, respond, and resolve consistently on every call throughout your shift.Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.What you’ll bring:Advanced Conversational English to converse seamlessly with U.S. customers.Personal Computer experience with Microsoft Windows and Office.Previous experience in customer care, billing, collections, or similar roles is highly desired.Ability to train/work 40 hours per week in am 8 hour daily shift that is assigned within operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - Schedules are based on performance, seniority, and the operating hours of your site yet you’ll always get your WEEKENDS OFFAbility to work in person based in our office 100% of the time.Changing the speed of business comes with many rewards –starting with your paycheck:Monthly Base Salary: MXN$18,225 (before Taxes)Monthly Grocery vouchers MXN $1,452 every 14 daysMonthly Restaurant vouchers MXN $1,161 every 14 daysOnce you’re a part of the team, you’ll gain some amazing perks and benefits including:Life InsuranceVacation days, plus three personal days, onsite medical and more.50% discount on five lines of AT&T Wireless service.Paid starting from your first day of training, including some benefits like meal and grocery vouchers. Training Payment & ExpectationsFull payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.Work From Home?This is not a Work from Home role.Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!Weekly Hours:40Time Type:RegularLocation:MEX:MEX:Naucalpan De Juarez / Blvd Manuel Avila Camacho - Adm: Boulevard Manuel Avila Camacho 5It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-2338398 Date posted 01/02/2024Benefits Invested in your satisfaction and continued success. We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points. When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team. Compensation and Paid Training When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team. Compensation and Paid Training When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events
Benefits of working as a Bilingual Collections & Customer Service Representative Naucalpan in Naucalpan State of Mexico:
● Learning opportunities
● Advancement opportunities
● Advantageous package
