DirecciónReady to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What you will do:
- Ensure efficient coordination with resources to process customer refunds, manage the volume of requests and achieve productivity and efficiency metrics.
- Evaluate the authenticity of the refund claim by ensuring that the refund request is valid and is made within the prescriptive period and other conditions of refund are met.
- Process product cancellations, product returns, and Refunds and discounts to end customers in the order management system within the agreed service level.
- Put a keen eye on computational details with a high level of accuracy in processing refunds and discounts to end customers.
- Work with a present mind always and have high accuracy and precision in preparing and maintaining refund records of the company.
- Assist with implementing and maintaining internal financial controls and procedures. Provide input into the department's goal-setting process.
- Ensure completeness and accuracy of accounting entries by performing reconciliation of customer invoices and credit memos between the source data and accounting system.
- Contributes to team effort by accomplishing related results as needed.
Who we are looking for:
- You are currently studying or completing a Bachelor’s degree in accountancy, Financial Management, or its equivalent.
- You have excellent communication and interpersonal skills. You are knowledgeable in MS Office.
- You have a strong sense of ownership and initiative.
- You have a strong affinity for critical thinking, hands-on execution, problem-solving, and result orientation.
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Wellbeing activities
- Hybrid home office policy
- Flexible schedules
- Pet-friendly office
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
