Customer Sales Representative Professional

Customer Sales Representative Professional About the job

RHI Magnesita is seeking a dynamic Customer Sales Representative Professional located in Monterrey, Nuevo León, MX!

The CSR Professional will be developing, managing, and delivering support services to the organization's sales force including creation and confirmation of orders in the system, direct customer contact, reconciliation orders, warehouse review and invoicing.

This position full- time will report to the Head of Commercial Management NAM. The CSR Professional will travel both domestically and internationally with about 5% travel time.

The CSR Professional's tasks include:

• Assisting sales teams with sales reporting
• Processing orders from customers and resolving complaints
• Advising customers on product shortages, expected delivery dates, price changes, etc
• Acting as liaison between customers, production, and distribution departments
• Selecting, managing, and training on sales related systems and databases
• Assisting sales teams with individual account and sales territory planning

About you

Do you have:

• Bachelor's Degree in international Trade, Business Administration, Supply Chain, International Business or related
• At least 1 years' experience in customer service
• Bilingual in Spanish and English required / French is a plus
• Ability to learn quickly, understand business systems, and adapt to urgent requirements
• Proficiency with MS Office Suite of products, specifically basic Excel skills - data entry / reports / create basic spreadsheets.
• Knowledge in SAP
• Strong verbal and written communication, interpersonal, time management, and problem-solving skills
• Ability to work under pressure with minimal supervision
• High level of accountability, accuracy, and efficiency
• Detail-oriented and highly organized

We Offer:

• Amazing Benefits! Christmas Bonus, Food vouchers, Saving funds, Life insurance disability insurance, and more!

Do you recognize yourself in this role?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.

Learn more about us and follow us at:

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 15,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

The Group maintains a premium listing on the Official list of the London Stock Exchange (symbol: RHIM) and is a constituent of the FTSE 250 index, with a secondary listing on the Vienna Stock Exchange (Wiener Börse). For more information please visit: