Dirección- Guadalajara, Mexico
- DOP
- 3046081
Job Description
Some of the roles key responsibilities are
- Answer incoming calls from the resident service line
- Help answer questions about resident lockout
- Email change, late payment fee processing
- Card disputes, chargebacks, and general concerns/issues
- Enter and ensure accurate information is recorded in the resident collection system
- Disseminate and calm residents who may have isolated incidents that need
- Process renewals when received; Enter all relevant data in Yardi
- Record any award amount, if applicable, due to a renewal promotion,
- Record a daily log to track tenant ledger adjustments (“TLA”)
- Record incidents and address to the respective teams.
Algunas de las responsabilidades clave del puesto son
Responder llamadas entrantes desde la línea de servicio de residentes- Ayudar a responder preguntas sobre bloqueo de residentes
- Cambio de correo electrónico, procesamiento de cargos por pagos atrasados
- Disputas de tarjetas, reversión de cargos e inquietudes/problemas generales
- Ingresar y garantizar que se registre información precisa en el sistema de recopilación de residentes
- Difundir y calmar a los residentes que puedan tener incidentes aislados que necesiten atención
inmediata para brindar la máxima calidad de servicio al cliente
- Procesar renovaciones cuando se reciban; Ingresar todos los datos relevantes en Yardi
- Registrar cualquier monto de concesión, si corresponde, debido a una promoción de renovación,
- Registrar un registro diario para el seguimiento de los ajustes del libro mayor de inquilinos (“TLA”) en lo que respecta a ajustes de alquiler, créditos y concesiones
- Registrar incidentes y dirección a los respectivos equipos.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
